OL this is longggggg but I need a rant..... sorry!
I'm an eBay business seller, i.e. That's my main source of income. My local Post Office offers a drop and go service, where I top up a pre paid card then drop (and go) off my parcels each day for the branch to process.
Around a year ago the couple of ran the PO retired and a youngish guy took over the franchise. He is however useless. He closes the PO early whenever he feels like it and sometimes doesn't open at all.
Anyway..... I dropped a bag of about 30 parcels in on Friday about 230pm. And when I drove past 30 minutes later, it was closed, and is still closed as I type.
I called the PO call centre and reeled off my complaint / concerns. I told "Daniel", that I was sitting outside the branch in my car and it had been shut for three days, and my parcels must be in there, unprocessed. I need them back or sent urgently.
"please hold while I try and contact them"
4 mins later "I'm sorry I just called the branch, no one is answering"
Again I reiterated I needed my parcels, do they not have alternative contact details for their franchisees? Nope.
What would they do if the branch remained closed indefinitely?
They would send a letter to the branch, apparently.
How did they keep in touch with him during the franchise application process.
They can't disclose that information.
Look..... I really need to get these parcels, telling me to "wait until it opens" isn't acceptable. This is my business, my income. Please can I speak to a manager."?
There aren't any avaliable, sorry (he didn't even check).
Are you telling me one of the largest companies in the U.K, with a nationwide call centre, there isn't a single manager around to speak to me?
That's correct.
This went on for a long time, then I was put on hold for 40 minutes.
He came back and said I can get someone to call you back.
I told myself to stay calm......
OK that's fine. Please can you confirm a manager will call me back today.
Oh no sorry. I can't promise that.
When WILL someone call me back?
It will be within 10 working days
Are you joking?
"Why do you want to speak to a manager anyway, they won't tell you anything that I haven't already".
I started explaining that speaking to him wasn't resolving the situation so I wanted to speak to a manager, TODAY.
Then he started speaking over me, and I'm ashamed to say I lost the plot and I SHOUTED.
Eventually he said, yes, someone will call you back today, but I'm fairly confident that they won't
WIBU?
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Please
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AIBU?
WIBU to Shout at the Young Man in the Call Centre?
87 replies
19lottie82 · 19/09/2016 12:33
OP posts:
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Sootica ·
19/09/2016 13:01
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