My DM lived alone and had become quite frail over the last couple of years. She was assessed by her local Social Care department and as a result had an call system/monitor installed in her house in case she fell. She also had carers in every day. Neither I nor my DBs live near her house (1 1/2 hrs away min).
Sadly DM passed away a month ago. We have been busy grieving, arranging her funeral and dealing with all manner of other matters that need sorting out.
My DB1 informed the Council that DM had died via the 'Tell us once' system. He subsequently received a letter from the Council re the monitor asking for payment from Jan to March 2016 as the Direct Debit had been refused by DM's bank due to the account being stopped on her death. The bill has been forwarded to the Executors for payment. DB1 has now received a further letter from the Council headed 'FINAL DEMAND' which is for the rental of the monitor for the next 12 months ie from Apr 2016 to Mar 2017. The letter is addressed to the Executors of DM and is addressed to my DB (who is not an executor). Now the issues I have with this are:
- As they know DM is dead, they should also have worked out that she will not need the monitor for the next 12 months. It was registered to her name only.
- The FINAL DEMAND for the next 12 months is the 1st bill we have received relating to this period - so is a bill we were previously unaware of. No previous bills for this amount have been sent by them.
- On no occassion have they written to DB asking for the return of the monitor and advising him where to return it to. DB now knows where it is to go back to now (after speaking to them on the phone following the final demand) but neither address he was given is somewhere which would have been obvious (one is a leisure centre!)
- They have told DB that the bill will continue to accrue until the monitor is returned in spite of the fact they can tell it is disconnected from the phone line and they are not monitoring anything.
- Social Care are aware that none of DM's family lived locally and they are in fact addressing mail to DB who is 1 1/2 hours away.
Whilst I appreciate they want their equipment back, AIBU to think that the LA could have dealt with this situation much more sympathetically and that a polite letter advising how the equipment can be returned is all that was needed. WIBU to write a letter of complaint to the LA regarding the insensitive way they clearly deal with bereaved families. My DM has only been buried for 2 weeks.