I work in a busy town in a tourist info office. We sell tickets for some attractions slightly cheaper than the attraction itself.
To cut a long story short we had a small electrical fire in our computer and, obviously, it had to be unplugged so therefore we couldn't sell anything, but remained open to help people with advice etc.
About 3 hours after the computer started smoking a lady walked in and enquired about tickets for an attraction. I explained we had had a fire and we couldn't sell anything, apologised and explained politely we would have to wait for the computers to be fixed and was unsure when this would happen. her exact words were: "well that's disgusting. Why should families miss out and have to pay more money?" I was taken aback I admit and my words back were "We had a FIRE. This morning. I'm sorry but I can't help that!"
She then responds (very loudly but not quite shouting) "Yes, I understand that, but I've visited your town, seen on your website that you sell tickets and I'm now going to be out of pocket. It's very poor"
I mean...Really? For the record I probably didn't respond brilliantly, but I couldn't believe what I was hearing. Disappointment I can understand, but outright anger?
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AIBU?
To wonder why this lady acted like this, or does she have a point?!
39 replies
serendippity · 21/07/2014 10:18
OP posts:
needaholidaynow ·
21/07/2014 10:32
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Message withdrawn at poster's request.
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