DH and I got married a month ago.
The photographer was a friend of a friend (but still professional) who gave us a bit of a discount. The total cost for them to photograph from 9am-6pm was £800 (a very good price by comparison to others in my area), with two copies of all the photos on discs. The venue was a long drive, about 2 hours from the photographers usual 'base' but the price included travel too.
Conversations with the photographer in the past couple of weeks have indicated that there were around 1000 photos after basic editing-out had been done. This was part of the agreement, we wanted the 'shit' photos as well as the good ones, the blurry shots, half-head shots etc (for potential amusement value), which is why there are so many.
Anyway...we had a phonecall from her yesterday. To say that somehow the discs and her camera have been mostly wiped, meaning she's lost all but about 20 random photos that she's managed to salvage. We've not seen any of them yet but they are mainly the candid shots of people talking, two of dh and I, and one group shot with everyone.
To say we're gutted is an understatement...but I've calmed down a lot since yesterday, there's no point in crying over it, nothing can be done now. Thankfully a lot of friends and family took photos so we do have some nice ones anyway.
The sticking point is...when dh spoke to her, he asked for a full refund. The photographer is refusing, and offering to refund £500. The additional £300 she thinks she should keep, as even though most of the photos are gone, we are getting 'some' professional shots (20 out of 1000...forgive me if I don't piss my pants in gratitude), and of course she was working all day, and incurred travel expenses etc.
My opinion is that I couldn't give a fcuk about her travel expenses and wasted day...we paid her for a service, which she has not delivered on, for a fairly huge event in our lives. I don't see that a mistake like this is excusable at all, and don't see why we should pay £300 for pretty much naff all.
Am I BU to expect a FULL refund, AND the 20 remaining photos on disc free of charge?
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To demand a FULL refund
100 replies
BasicallyFcuked · 17/06/2014 18:32
OP posts:
littlefunpug ·
17/06/2014 18:34
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MintyCoolMojito ·
17/06/2014 18:36
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