I'll be brief! I bought a top in Zara just over three weeks ago costing ?26. Wore it for the first time about a week ago and washed it as per instructions, now its got loose threads, is pretty shapeless and has gone greyish (it was black) I brought it back to the shop last Saturday spoke to the Manager who said it was meant to look that way and if she had any in stock she'd have shown me, as we spoke she removed some of the dangling threads. I replied I clearly wouldn't have bought it if that was the case. She refused to refund me and gave me an email address in England to contact (I'm in Ireland). Since then I've emailed several times with no response and can't find a postal address or anything. Anyone any ideas?
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