AIBU - landlords contacting guarantor when they can't get hold of the tenant?(33 Posts)
I am a guarantor for a family member.
I have recently been receiving a lot of calls from the landlords (it's a company) when they cant get hold of the tenant and its starting to get annoying.
A few weeks ago sa problem arose in the flat which needs repairing ASAP, the tenant (my family member) called the LLs and tried to arrange someone to come and do the repair, the LL have apparently been pretty useless and are only now arranging sorting it out, except they have struggled to get hold of the tenant, apparently she does not answer their calls or return messages and as the repair is an urgent one they are starting to get annoyed about it.
They initially called me to say that they haven't been able to get hold of her, and they need to access the flat to do the repair, I passed on the message and the tenant contacted them and left a message telling them when they could come, but the LLs wanted to arrange a different time, so called me to get the twnant to contact them, as it worked the first time.
It has gotten worse and now they are calling me virtually daily to pass messages to the tenant as she doesn't answer her phone. I understand that the repair is an urgent one, but I don't see how it has anything to do with me.
AIBU to think that they shouldn't be calling me?
I am a guarantor, my responsibility is to ensure that she pays the rent, not to be the LLs messenger.
I've also been in this situation but as the tenant. I contact my LL to ask about a repair and he gets back to my guarantor instead. Is she a single mum? I've had this twice with landlords now and (without going into the detail to back it up as it could out me) it seems to have a lot to do with the fact that I'm a young female tenant and my guarantor is middle aged and male.
We had this happen, our rent went out of our account on the normal day (standing order) but it was when we had that run of bank holidays and weekend etc. Which meant that it was 2 days late actually clearing in to the agencies account.
They sent a letter asking our guarantor for payment as we were apparently in arrears despite the fact it had already left our account as normal and by the time the letter got there it had obviously already cleared in to their account.
They made no attempt to contact us at all the first thing we knew about it was when BIL contacting us in a panic as to why a £850 demand had landed on his doorstep!
I think you need stern words with your friend
Tell her to answer her phone or return calls asap
You should not be bothered
I was guarantee for a friend a few years ago - like you I had no problem in being one - she earnt good money but had bad credit history coz of an ex
If her ll kept ringing me I would be annoyed - I would also be saying to friend sort it out
I think the blame lies in your friend
My oh does property maintenance for estate agency's as well as private jobs (if in kent and need someone message me) -- free advertising cheeky I know--
But often he is told about jobs that the ll want done but can't get hold of the tenant to arrange a convenient time and its annoying
They get a week then someone from estate agent will go to the property with spare keys
Tell them that if she doesn't pay her rent, they can contact you, but apart from that, you are not to be contacted.
Suggest that they write to her. Or give them all the phone and email contact details you have for her and tell them to not contact you again unless it is to do with your proper role as guarantor.
But really, she needs to be on top of things. She's not a child. She should know that she needs to work with them to get an urgent repair sorted.
she should go straight to the LL and sort out the problem in person to stop you being contacted. She should double check they have all her contact numbers - she's being silly not to make herself available when it's a problem she wants fixing.
Just refuse to take a message, they will soon stop if you stop cooperating.
If the repair can cause damage if not sorted (like a leak) then it is your business. If the tenant doesn't give the LL access and the ceiling falls down you are on the hook. I would make it my business to get the tenant to sort this out. Disclaimer: I am well versed in tenancy law in another country not the UK.
The problem is with the person who will not answer their phone. If I was the Landlord I would have written to them by now saying 'please contact me on (phone/fax/email) to arrange a time to discuss/carry out the job which you have asked me/us to carry out - if no communication is received within the next 10 working days then we will assume that the job is no longer necessary'
As the TA is stil valid I will continue to be the guarantor until the TA ends or a new one is set up. (I checked).
That is what I have always thought Raindeer, a guarantor is to guarantee the rent will be paid if the tenant fails to pay it, nothing else.
I don't really know why they can't contact her, I cant see any reason why she would ignore their calls, and I am sure that she does want the repair carried out, she did call them in the first place after all.
I communicate with her mostly via text message, but I do know that the village where she lives has bad signal, so it is possible that could have something to do with it, I'm pretty sure she has a landline though.
Actually if your friend is not behind on her rent then the LL shouldn't be contacting you. I thought a guarantor was only really for ensuring payment could be obtained from either the tenant or the guarantor, not for when the LL needs to contact the tenant about property matters.
Although it would be wise if your friend actually answered her phone when they called, otherwise how does she think the repair will be possible?
We've had this exact situation, but we're the tenants. The one time the letting agent couldn't get hold of me (I think my phone was out of battery or something) they rang our neighbour, who also rents from them. She came and told me, I called them back, job done.
Next time they needed me they rang her first. And the next time. I never had a missed call or a message. It seemed they had just updated their contact details to make her number the primary contact.
Eventually we both told them that if they rang her again and it was something to be passed on to me, she would not pass the message. The fact that we see each other daily is irrelevant, she is not my secretary.
So no, you are not being unreasonable, yes, you should tell them to pack it in, and no, to all the people above immediately assuming the tenant is some dodgy/lazy so-and-so, letting agents have form for this ridiculous behaviour.
Well at least now that she is 26, you no longer need to be her guarantor.
Perhaps her next voicemail message could be, 'This is my mobile number. Please always use this number and I will answer it. Please also text me a mobile number where I can contact you directly. Do not bother WeAreEternal again as that is not appropriate. Thank you.'
It's not my DD no (I only have one DC and he is only 6), it's just someone I know and trust.
She has a good job and is definitely not behind on her rent. The only reason she needed a guarantor is because she was 24 when she signed the tenancy agreement two years ago and the LLs policy is anyone under 25 must have a guarantor.
I know her well enough to know that she is comfortable financially.
The tenant has contacted the LLs directly, but she only calls and leaves voicemails, she never speaks to a person and isn't answering/receiving their calls, which appear entry means making arrangements for the repair impossible as they want to chat about it for some reason.
Tell her to answer her phone or to call them herself. She also needs to tell them it is not appropriate to contact you. It sounds like its her fault but I can appreciate its annoying.
You almost definitely have a copy of the piece of paper that you signed saying you would be a guarantor.
Have a look at that if you want and see what it says.
But quite frankly, that is not your real problem.
And dont you want the repair problem to be sorted?
My guess is that this is your DD you are talking about.
Why oh why cant you get her to sort it out.
I understand it is annoying for you, and I have no idea if he is allowed to do it, but you should be careful who you are a guarantee for.
because if she cant be bothered to sort it all out, you may have even bigger problems when or if she choose not to pay her rent..
She's playing silly buggers in that case. Is there a chance she's behind in the rent, and that's why she's avoiding calls?
Oh and no you are not being unreasonable to be annoyed about the situation.
Why can't the tenant call the LL directly herself, instead of waiting to be contacted by the LL, anyway? She's the one who wanted the repair.
Tell her to
grow up call them herself and sort it out.
The landlord is obviously doing his/her best to minimise the consequences of not attending to what is an urgent repair. It makes sense for him/her to try to contact the tenant through you when calls go unanswered, but I can understand it's annoying for you.
PrettyKitty's suggestion that the landlord just let him/herself in makes a lot of sense, but I'm not sure of the legalities of that.
As everyone else has said, the tenant is the one your annoyance should be directed at. Tell her in no uncertain terms that she must communicate direct.
I have had this happen, only I was the tenant.
The LL didnt even try to get in contact with me, but they said they did to my guarantor.
Seriously - save your irritation for the tenant and the fact that she is choosing not to hear or answer her phone. Suggested they may have the wrong number? Oh please. She's playing silly buggers at your expense.
Is the number they are calling a landline or mobile number?, if it`s a landline and she has a mobile then give them that number, but stop being so available.
If she will pick the phone up to you and not the LL then she is being silly.
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