Hi everyone,
Wasn't sure where to put this, but I love Mumsnet and would value any knowledge in this area.
Hoping for a little assistance please as I'm running out of things to attack this issue with.
I run my own small business and 6 months ago I ordered some leaflets to go with my items that I sell. I ordered the leaflets at 170gsm, received them, was very happy.
Just reordered a couple of weeks ago, wasn't sure what I needed as I'd forgotten the 'gsm' of my previous order. So I ordered 130gsm and emailed and said I wanted to same as I ordered before as I was very happy with them.
They emailed and said I ordered 170gsm and they would invoice me for the difference in price. I happily paid and waited the 10 days for the leaflets.
Leaflets arrive and they are paper thin and not card material like previous ones. This is important as I use them as a kind of supportive backing card for the slightly fragile item I send.
I've been discussing this with them for 6 days now. They are saying that on my first order then didn't have the 170gsm, and so they upgraded me fre of charge to 300gsm. They didn't inform me of this, I thought my order was 170gsm.
(thanks if you are still following)
So I've complained, been told I've got what I ordered.. the new leaflets are no good to me, and I've got 10,000 of them!
I've argued the facts over and over and they won't budge. The best they can offer is for me to pay £67 more + £25 shipping for them to re-make them at 300gsm. I really don't see why I should?
I have also had to order elsewhere as my stock was very low and with it being the Christmas sale period I didn't want to run out. So I've purchased 300gsm leaflets elsewhere for £154.
The problem order cost me £144, and now they want another £67 + £25.
Any help with this? I've requested a refund or a free reprint from them, but they are refusing, saying I have what I ordered.
I have the emails from me to them requesting the same as I ordered before, and them confirming my previous order was 170gsm, so based on that I ordered.
They have been messing me about and I can see it going round in circles. I've threatened small claims court and given then 7 days to refund or replace.
What else can I do? Please help..
Please or to access all these features
Please
or
to access all these features
AIBU?
AIBU? Business leaflet order gone wrong!
73 replies
nitrox · 27/11/2012 22:11
OP posts:
TravelinColour ·
27/11/2012 22:57
This reply has been deleted
Message withdrawn at poster's request.
TravelinColour ·
27/11/2012 23:12
This reply has been deleted
Message withdrawn at poster's request.
TravelinColour ·
27/11/2012 23:20
This reply has been deleted
Message withdrawn at poster's request.
Newsletters you might like
Please create an account
To comment on this thread you need to create a Mumsnet account.