My husband bought me an on line gift voucher to the tune £100 for a high street shop that also traded via its web site. When I tried to spend this sometime later I was told that the company was in administration and that they were no longer accepting the gift vouchers.
At this point their stores were still trading as was the web site.
Was told to write to the offcial recievers, which I did and occasionally recieve incomprehensible letters from them, but of course no hundred pounds.
I have now been getting advertising emails from them as well as a glossy brochure for christmas stuff. I phoned them today to ask, Why if they were still trading, can I not use my voucher for goods.? Was told that they are in effect a new company who has taken over and are trading under the same name (and same stuff). Was offered £20 as a maximum as they "dont have to".
It just seems unfair that when in administation, they were still trading, but not prepared to honour my voucher, I got no redress from the administators, and now that the whole shebang has been reopened (indeed, never really stopped trading), how it is that my £100 can just vanish into the either.
It also adds insult to injury that this "new" company has also been given my details and I am now being subjected to marketing literature from a company THAT NICKED MY HUNDRED QUID.
Is this legal or challeneable ?
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AIBU?
to wonder can i challenge this
15 replies
montysma1 · 28/10/2012 19:22
OP posts:
Frootloopz ·
29/10/2012 14:51
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