to expect a phone call from school rather than a text?

[sparkleyes]

DS was ill over Easter but better for return to school on tuesday (only in 3 days) so I think best he goes as apppears better.

I tell teaching assistant that he has been ill and if he becomes ill again then ring me and I will pick him up.

I work till 5pm and my mum looks after my DD at my house during day and picks DS up from school. She goes to pick him up as normal and he is not there. TA says "oh we have rung his mum as he is not well and she is coming to pick him up". Actually he is still sat in reception where he has been for an hour.

I get a call from my mum when they get home and I know nothing about this, I have my mobile set to phone calls only at work, when I check it I have a text message saying phone school as DS is ill. No phone calls to any of the variety of contact numbers they have?

So AIBU to expect school to phone me to tell me DS is ill and needs collecting rather than sending a text which they have no way of knowing I will read or not?

DS is 5 and in reception btw and asked why I didnt come and get him :(

[pingu2209]

That is dreadful. My school only ever uses mobile phone numbers to contact parents (even if they have land line numbers) yet we live in an area with notoriously bad reception!

I would complain. It is laziness on the part of the school office workers.

[MrsRhettButler]

awwww poor little ds YANBU! i would be upset if my dd (also 5 and in reception) was left sitting and waiting for an hour! :(

i would expect them to call another of the contact numbers and defo CALL not text you first

[evilgiraffe]

That is dreadful! I used to be the one doing the ringing of parents at a school - I used to work through all the contact numbers for the first contact adult, and if no reply do the same with the second contact. A text and nothing else is nowhere near good enough, and to be honest I don't think it's appropriate anyway - what happened to professionalism?!

[Alphabetsy]

YADNBU! Poor soul. School should def be more professional and caring.

[PowderMum]

YADNBU - My DD is in year 7 and when she was unwell last term the school tried my mobile but I was in a meeting so had it on silent, then tried DH but he doesn't take his phone in from the car, so DD gave them my sisters number and she arranged for my Mum to collect her and called me to let me know what was happening. If a child is unwell they should keep trying until they get a parent

[IgnoringTheChildren]

YADNBU - a text message?!?!? They should have tried phoning you on every number possible first and then tried any emergency contact numbers before resorting to a text message (and then they should realise that there's a good chance that you won't see the text message and assume you haven't unless they get a response from you). I hope that you will be pointing out to the school how useless their approach was!

[heliumballoons]

YANBU, DS school ring my school and ask for me. (they have my mob but understand I can't answer it in class). They always start off - don't worry he's fine (DS has allergies and epi-pen).

If its something that can wait they leave a voicemail on my mobile phone, but illness they always call the school and ask for me to leave class and speak to them.

They are brilliant though and called me when DS broke his glasses just to let me know and ask if they could tape them together for the rest of the day.

I agree for illness they should try every number they have until they get a human voice and get a definate answer of who will collect him.

I would speak to HT/ receptionist if I was you.