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Selller wants to delay refund - advice pleaseandthanks?

36 replies

SuePurblybiltbyElves · 22/11/2012 17:17

I bought an ipod on Ebay for DD (Christmas) - it arrived with one very feeble layer of bubblewrap in a jiffy bag and is very firmly not working. I've tried charging it every which way, re-setting it - nothing. The best it shows is an error message which I've googled - Apple say likely hard drive problems.

Seller says it was working fine and they will refund, but not for another fortnight as they're away. I'm a bit pissed off at this tbh - surely you can access paypal if you can access emails? - and a bit worried about it all going on so long.

Should I open a case with Ebay? Or do nothing for the fortnight?

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Floralnomad · 22/11/2012 17:18

I'd be opening a case with eBay in your position.

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noisytoys · 22/11/2012 17:19

Open a case with eBay. It stops them turning round and saying 'why has it taken two weeks to file a complaint' and blaming you for the damage

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SuePurblybiltbyElves · 22/11/2012 17:25

Do you think so? I don't think it's damaged tbh (more by luck, given the packaging) but just not working.
Thanks Thanks

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Katiekitty · 22/11/2012 18:06

Yep, open a case. Seconded and Thirded.

You as a buyer hold all the cards.

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Pinot · 22/11/2012 18:56

They are trying to con you, Sue. Open the jeffing case pronto. You'll get a full refund as soon as they figure out you're on to them. And if not, wbay will refund you.

And out them on here, so I can block them ;)

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SDTGisAnEvilWolefGenius · 22/11/2012 18:58

Open the case. Do it do it do it.

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LineRunner · 22/11/2012 19:04

OPEN THE SNAD CASE! Smile

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SuePurblybiltbyElves · 23/11/2012 07:05

I have opened the jeffing case Grin
Feel a bit guilty but tis done
I'll update, know you'll all be agog Wink

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LineRunner · 23/11/2012 07:58

You gave the seller every chance to do things the right way, Sue. Any half decent private seller can get to a computer or device and log into their PayPal account, and make the refund.

If the seller is unable to do it, then you are simply asking EbaY to do it for them.

You need that money back for your Christmas shopping.

Stand firm.

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lljkk · 23/11/2012 08:08

I am thinking seller has a cash flow problem, they have already withdrawn the Paypal balance to spend.

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SuePurblybiltbyElves · 23/11/2012 09:27

The buggers. Ebay won't escalate until Dec 1st anyway

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Pinot · 23/11/2012 09:31

Thats OK though - it shows ebay that you have a complaint about it working straight away - I think the seller was waiting so they could claim it worked and you then broke it, hence the delay in complaining. See what I mean? You've done the right thing, mate.

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picturesinthefirelight · 23/11/2012 09:46

When I was away last year although I could access emails - the downloaded to my phone and sent automatically when I managed to try a signal briefly I couldn't access any websites at all.

Also passwords etc were set up on the home pc.

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BlameItOnTheCuervHoHoHo · 23/11/2012 09:51

I think the buyer is likely to be short on cash. I was on the other end of this a few months ago. sent out a netbook, buyer said it didnt work. I knew it did (and sure enough, when she sent it back it worked perfectly wanker) but I didnt have the cash to refund straight away.

as soon as I had it I transferred it though.

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BlameItOnTheCuervHoHoHo · 23/11/2012 09:52

and she wont refund until she has received it, surely? and if she is away, how will she receive it?

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SoupDragon · 23/11/2012 09:53

Of course, the seller may be away and reluctant to refund until they have the ipod back. I certainly wouldn't refund until the item had been returned.

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SoupDragon · 23/11/2012 09:53

xpost.

But opening a case was the right thing to do.

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SoupDragon · 23/11/2012 09:54

Also passwords etc were set up on the home pc.

don't you know your passwords??

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SuePurblybiltbyElves · 23/11/2012 10:00

She hasn't asked me to return it - neither have Ebay. I will obvs, I was just waiting to be told IYSWIM. I've only done this once before, for a smashed toy, and in that case, the case sort of went through steps iyswim, one of which was me posting.
Should I post now then?

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BlameItOnTheCuervHoHoHo · 23/11/2012 10:01

I would, tbh.

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BlameItOnTheCuervHoHoHo · 23/11/2012 10:01

yes, opening a case was absolutely right.

I am still bitter about the netbook.

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SuePurblybiltbyElves · 23/11/2012 10:02

Good plan actually, otherwise it will be sat here until the 1st and potentially being broken by me Grin. Can I get seller's postal address from the original listing does anyone know?

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BlameItOnTheCuervHoHoHo · 23/11/2012 10:11

oh, I'm not sure.

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SuePurblybiltbyElves · 23/11/2012 10:13

Tis FRAUGHT, all this business, isn't it?

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BlameItOnTheCuervHoHoHo · 23/11/2012 10:41

Yes, and there are so many scammers out there!

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