Is that too much to ask?
Brief summary
Kindle dies
Phone Kindle support centre
Support Centre advise over half and hour to switch and then switch it off again 5 times in total.
After this intensive trouble shooting, they cheerily announce my Kindle is dead.
It is one year and 3 weeks old they inform me. But as a good will gesture they will give me a 20% discount if I purchase it now.
Bloke seemed annoyed at my refusal. More annoyed when I asked nicely why it couldn't be repaired (too expensive) and if making me switch something off and on was really adaquate enough assessment to ascertain it was in fact dead.
He then said I will escalate your complaint and someone will be in touch with you in 24-48 hours.
In this time I discovered my kindle was actually easily fixed, gratis and easy to do yourself.
Finally after chasing up I got a response.
50% off a new kindle and a request for my bank card details I replied
I stated that I felt I had been coerced into buying a new Kindle under false pretences, and queried how many other people had possibly replaced when they had no need to.
Each time I chased I have been promised a speedy same day response.
I know it's dull and anal of me, but surely a response of some kind is in order? I suspect now they aren't getting any money out of me they are ignoring me.
Please or to access all these features
Please
or
to access all these features
AIBU?
Dear HD, we fucked up, sorry. Regards Amazon.
49 replies
honeydragon · 04/09/2012 12:59
OP posts:
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OsmiornicaGold ·
04/09/2012 13:47
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