Quick, help me avoid a tantrum

[TyDontWannaMissAthing]

Hi i have just been given a vtech v smile console with cars pre loaded on it, but cant get the bloody game to start, i cant even get passed the vtech page. Ds, 3 years, is very distraught, it is one of the original v smiles, not the newer one.
Please help, is there some button im meant to press or is it broken