YetMoreTech, help please

[SaintGeorge]

Does it piss you off when lots of threads all get started about the same problem and you have to run around posting the same reply over and over again?

And then have to run around and post on them all again when the problem is fixed.

Or when people start daft threads asking you to help when they don't really need it, they just wanted to ask a stupid question?

It does, doesn't it?



Glad you fixed the post count thingy btw

[AnnElk]

Ooooh post count??

Do tell

[SaintGeorge]

See here, here, and here

[BoysAreLikeDogs]

TVM

[YetMoreTech]

It wasn't me that fixed the post count, it was NikitaTech. Mind you, she was the one that broke it in the first place!!!

Now since you ask...

The repeated complaints about the same thing are okay really.

The requests for things to be changed are often interesting but can be a bit frustrating. First of all, we're really busy as it is! Secondly, what one person loves the next person hates, so it's hard to please everyone. Something might suit a particular user's way of using MN, but they don't realise that different people do like to do things very differently. Should local topics be sticky? Should active convos include this or that? And so on. Plus there is just the sheer amount of working involved in implementing every good idea that comes up.

We do shake our heads when people post about something and then feel the need to bump it 10 minutes later, particularly at 11 o'clock in the evening! The main tech team works office hours, Monday to Friday.

Endless comments about it being offline for a few minutes now and then wear pretty thin but I am happy to ignore them! It's quite hard to keep such a busy service up and running 24/7 on what by any corporate measure is a shoestring budget. We have other clients who throw huge amounts of money at keeping their services running around the clock and that makes my life much easier, but the economics of that just don't work with an online community like MN. We do monitor the site 24/7 so we know when it's slow or down completely (and get text messages accordingly), it all gets logged and graphed, etc. However, I think people find it therapeutic to moan, so that's fine.

I hate to see complaints about the ads, but only because it's frustrating we can't sort them out in response. We don't control how they get served and when they're bad the whole site suffers. It's a royal PITA.

The only thing that actually annoys me though is when people post something like this:

"That thread about Mrs X has gone funny can you fix it" or
"The post count is wrong on one of the threads on active convos" or
"I just clicked the talk link and it didn't work" or
"MN has gone funny help"

How the chuffin' nora am I meant to know which thread out of the millions we have? etc. We need DETAILS! We need to know what you did, what you expected to see and what you saw instead.

Anyway, for those that haven't nodded off, I'm now off somewhere very hot and sunny for a week. If you could all just stop posting for a week, that would be swell.

[TheDevilWearsPrimark]

O dear

[SaintGeorge]

Have a good 'un YMT

[BoysAreLikeDogs]

Ooooh have a super time YMT