They're just twats.
Made offer on house, accepted, found solicitor, paid for search fees, assumed it was all pootling along naicely.
Got a shitty email from the estage agent telling me to pay for my search fees by bank transfer immediatly because I was holding up the sellers who want to complete by mid-November.
This was after a few weeks of wankery on their part so my hackles were already risen.
Explained that I'd paid for the search fees 3 weeks ago and didn't appreciate being ordered to pay bills I'd already paid.
Got a nauseating sales patter back about how they only want to help me and want to keep the move pressure free and blah blah blah. Proper pukey salesmanny stuff.
I got over it and moved on.
Today I get another phonecall from the estate agent.
"Have you paid for your searches yet?"
What searches? The ones we had a conversation about on Thursday and I said I'd paid?
"Oh, yes. I can see that you paid them on the 13th."
Aaarrrghhh!!
Why fecking ask again if a) it's written in front of you, b) I confirmed via email, c) I confirmed via the phone and d) the solicitor also emailed and confirmed it?
Surely it's a bit rude to keep asking someone if they've paid a bill? Especially when you'd know if you just fecking looked??
This isn't the only thing. They're a completely dissorganised jumble and really don't seem to know what they're doing and I'm getting really fed up.
I'm under no illusions about customer service. Am aware I'm just a tool for them to get commision but still...
Hmph!!