Call centre. UK not Bombay or similar. Car insurance policy - DS had sold his car & they had cancelled my insurance as well & I'd just had a letter & found out I'd been driving round for a fortnight uninsured
. So after half an hour of "So if yourself could send back the certificate to ourselves" WIBU to say "To US! Send it TO US!!"
Poor girl was silent. She didn't know if she'd been rude or I had!