We bought a Yoyo highchair from Mamas and Papas late in 2011 as we wanted a chair that would have longevity and which would take our son from babyhood, into being a toddler and then a child. At first we bought one in red but had to return it after three weeks as the birch ply from which it is made was de-laminating and the red paint completely splintering away from the surface. We exchanged it for one in the natural wood and all seemed fine until a few weeks ago when the backrest of the seat came apart from the rest of the chair. The fixings which held it on have broken out of their recesses and the layers of birch ply are splitting apart and de-laminating. I have asked for a refund as I think that the chair obviously has a design/manufacture flaw, that sending replacement parts would not resolve the issue and the item is therefore not fit for purpose. Mamas and Papas customer service however have refused and say they will only provide a part. Very frustrating state of affairs as we would not have bothered buying a more expensive highchair if it was going to only last a year. Has anyone else experienced this issue?
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Mamas and Papas Yoyo Highchair - anyone else had problems?
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cutiepiecupcake · 12/11/2012 21:11
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