To royally kick off - Housing Assoc. one (Long sorry)

(45 Posts)
pinkie1982 Thu 23-Jun-16 13:07:04

We are a family of 3 that live in a HA property. My son is just twelve months old.

We moved into a property at Christmas and haven't yet been able to decorate as during some checks in February they discovered damp walls and woodworm that needed to be worked on. We had to cancel our carpet fitter and plasterer and put our new sofa on hold.

They were supposed to do internal damp proofing, change the vents in the kitchen and bathroom for automatic ones and take up the lino in the kitchen and treat the woodworm and the drain in the garden needed renewing. It was all going to be completed whilst we were on holiday (they were going to put us in a hotel otherwise as we couldn’t live in the house while they were doing it). They had 10 weeks notice and it was going to take 7 days to complete. All of our stuff had to go into storage. We went away.

Two days before we were due to arrive home we had a text from the surveyor to say ‘all works complete, apart from the tiling in the kitchen and there is a problem with a drawer’.
So we were expecting those two things to not be done and not to have any flooring down in the kitchen when we got back. That’s fine.

This is what we came home to:
Lino not taken up – woodworm not been treated, affected floorboards not replaced.
Kitchen window not plastered – no sill in place, metal beading showing.
Back wall not tiled.
Unable to use a kitchen drawer, no handle on it.
Main water pipe bent away from the wall in kitchen and leaking.
Vent in kitchen completely removed and plastered over – no vent at all in there now.
Vent in bathroom not replaced.
Power socket for washing machine removed and plastered over – unable to use washing machine.
Double trap under sink removed and replaced with single trap – unable to plumb our dishwasher back in.
Condensation pipe removed from boiler so boiling water coming out of the bottom of it – they told us to put a bucket under it.
Rubbish left in our front garden and kitchen (kitchen was a pile of sandwich wrappers, coke cans, gone off milk put in a cupboard).
They used our bathroom for mixing up plaster, washed out their things in the bath, baby bath toys all dirty, the toilet was filthy, they used all of my loo roll.
They were supposed to seal off the baby's room but someone has been in there and left the door open so the carpet is dirty and everything in there was dusty – we had put TVs and mattress and clothes in there.
DP screwed shut the cupboard in the bathroom as he put his tools in there and they had tried to get in and broke the lock.
There is a chip out of the top of our new bed and a chip out of the side of the washing machine.

I went to their offices Monday morning, they sent out a manager to see and he took photos. He got the boiler man out (who just put a bucket underneath) and got a plumber to fix the leak from the water pipe.
The boiler is being fixed properly on Tuesday. I wrote a formal complaint on Monday and emailed it to the four managers I was given names of and their complaints team but had no response.
WWYD next?

tralaaa Thu 23-Jun-16 13:52:16

Go to your local MP and press dreadful service

Teacherontherun Thu 23-Jun-16 14:00:34

Save your holiday money and get your own place??

MumOnTheRunCatchingUp Thu 23-Jun-16 14:02:48

Some of it is vital

But with housing associations you get the very minimal done. There's no fancy finish

It's basic

They won't care if you can't fit in a dishwasher!

MammaTJ Thu 23-Jun-16 14:05:31

Teacherontherun, this was not a holiday they had saved for, this was the HA giving them money for a hotel while the works were being done!

TheWernethWife Thu 23-Jun-16 14:05:33

Teacher they've already been on the holiday. This is bloody disgraceful treatment from the HA, they should sack the workman/contractors.

Imnotaslimjim Thu 23-Jun-16 14:13:31

Teacher are you really saying they shouldn't have a holiday because they live in HA? Don't be despicable!

Pinkie what a mess to come home to. Most definitely kick off! Keep at them until it's all fixed. Everything you have mentioned is no more than the minimal mumontherun has mentioned. You should not be expected to live with a leaking boiler, dry rot, bare walls and things removed and not made good. And as for damaging your property through nosiness, that awful! I hope you get it sorted soon

Imnotaslimjim Thu 23-Jun-16 14:13:32

Teacher are you really saying they shouldn't have a holiday because they live in HA? Don't be despicable!

Pinkie what a mess to come home to. Most definitely kick off! Keep at them until it's all fixed. Everything you have mentioned is no more than the minimal mumontherun has mentioned. You should not be expected to live with a leaking boiler, dry rot, bare walls and things removed and not made good. And as for damaging your property through nosiness, that awful! I hope you get it sorted soon

Arfarfanarf Thu 23-Jun-16 14:15:09

This is their own place.
They have the right to expect their home is liveable.

HelenaDove Thu 23-Jun-16 14:18:42

Do you do twitter. If so go on there and tweet to @nearlylegal Hes a housing lawyer and is v. helpful on there. Use the hashtag #ukhousing

Which HA is this?

Unfortunately a lot of them behave like this. There is no official regulation for them.

Chillyegg Thu 23-Jun-16 14:20:30

Teacher don't be a silly sausage (it's ramadan I can't swear ).
I think It's a case of going to your Mp. Is the housing association with the council or a private company?

HelenaDove Thu 23-Jun-16 14:21:31

Another problem with the lack of disrespect and damage to tenants property while tenant is away is that the tenant would not be able to claim on the contents insurance because the insurance company will say the tenant chose to leave the property while work was carried out.

HelenaDove Thu 23-Jun-16 14:22:08

*lack of respect i meant.

BaboonBottom Thu 23-Jun-16 14:23:58

Heaven forbid someone have secure tenancy, be able to have somewhere stable for their kids to grow up where they don't have to change schools through moving, where they can decorate their kids rooms, plant flowers in the garden for the children to enjoy, maybe even have a rabbit or dog.
Yes save your money, rent privately and live only 2 months from eviction potentially moving every 6 months at the mercy of rent rises and the landlord. Always having to have your next deposit and agent fees saved 'in case'.

Yeah, thats a better solution all round teacher
I bet the rate they pay isn't far off private rental rates anyway

Alfieisnoisy Thu 23-Jun-16 14:24:31

I think you have to go back to them. This is THEIR house and it's in their interests to ensure it is kept in a good state of repair.

Teacher DFOD and accept that sometimes people NEED social housing and cannot just "save". But then again Little England is full of idiots like you who despite the user name cannot read an OP properly.

pinkie1982 Thu 23-Jun-16 14:25:41

This was a pre-planned holiday we took almost year to pay off.
We did not use the option of being put up by the HA in a hotel if they could use this opportunity of us not being in the house.

To the person slating the fact I am in a HA property - do you know how much a deposit is?! I have just returned to work part time from Mat Leave. I'm sure a holiday every few years would not equal a deposit on buying a home and I'm no mathematician.

HelenaDove Thu 23-Jun-16 14:27:33

WTF were they doing in the babys room and trying to break into a locked cupboard.

Channel 4s Dispatches are really missing a trick here. They should be filming undercover what really goes on with a lot of these HAs.

HelenaDove Thu 23-Jun-16 14:30:01

Mumontherun dont be so fucking ridiculous this is more than just the bare minimum being done.

Nosing around the babys room and trying to break into a cupboard and dripping boiling water is not on amongst the other things OP has mentioned.

pinkie1982 Thu 23-Jun-16 14:33:51

I don't mind basic repairs but they have caused problems that we didn't have before.
They haven't made good of anything they have broken/removed/plastered over!

I just had a call from them (after re-sending the complaint today) saying they are giving me an 'investigating officer' and they will contact me in 10 days time?! It's a complete joke.

I have two days off a week where I take my DS to groups and do my shopping and now I expect they will want to do these repairs one by one and I will have to wait in for workmen. I'm so angry with them.

HelenaDove Thu 23-Jun-16 14:38:11

Would you consider going to your local paper. Why should you have to wait in for workmen over and over

And i would bet money on the fact there will be no shows.

HelenaDove Thu 23-Jun-16 14:40:08

Who are these cunts. PM me if you dont want it on the thread.

pinkie1982 Thu 23-Jun-16 14:41:46

LOL @HelenaDove
I don't want to say - I think I'm causing such a fuss over there they will know anyway if they see this.

BonerSibary Thu 23-Jun-16 14:42:45

YANBU. But you mentioned social housing, which can be a bit of a tit klaxon on here.

HelenaDove Thu 23-Jun-16 14:46:29

YY Boner. Its weird. But they wouldnt want to live in social housing themselves.

OMG .............its the housing equivalent of "I dont want you but i dont want anyone else to have you"

HelenaDove Thu 23-Jun-16 14:48:46

Oh they wont sack them Werneth..................because they are cheap contractors.

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