Accidents Helpline cold caller told me to get fucked!

(110 Posts)
Primafacie Sat 29-Dec-12 10:56:16

AIBU to post this here to name and shame that company?

They are calling us all the time. We have tried everything - humour, politeness, hanging up. This time I just lost it, and told the guy " I don't know how to impress on you that we don't want you calling. We don't even have a car. Please put your boss on the line so I can get my message across". To which he replied "Fuck you!", and hung up.

Smooth. Very smooth.

Gah. I was having a good day so far.

RailRoaded Mon 31-Dec-12 00:17:17


I googled and there is a company that has accident helpline as their website but also refers to Accident Compensation Helpline. Not sure if this is the same company as they claim they never cold call. I've copied and pasted from the contact us page.

If this is the company or you track down the right one you can complain in writing and ask for a payment for your distress (at the cold calling and swearing) and inconvenience (being intruded on at home and then being forced to complain to them - £50 to £100 would seem fair.

Claims management companies are regulated by the Ministry of Justice who pay be interested to hear of the tactics employed.

Head Office:

Suite 210 Queens House, Queen Street, Barnstaple, EX32 8HJ

Registered Office:

69 High Street, Bideford, EX39 2AT
Company registered in England and Wales No 5311328


Please send marketing enquiries to:

Accident Compensation Helpline is committed to providing the highest standards of service at all times, but if you are not happy with our service we would like you to let us know about your concerns, please see our Complaints Procedure.

Accident Compensation Helpline does not do cold calling under any circumstance.

Primafacie Fri 12-Jul-13 21:29:58

Update - I can report that Accidents Helpline are still calling us all the time, and no amount of pleading, humour or stern warnings will convince them to delete our number from their list as we DON'T HAVE A CAR. I had one more guy hanging up on me recently, and another one telling me that I shouldn't complain as they are "just doing their job". I replied "really? So the 'Fuck You' bit, is that part of your script?" hmm

And yet they keep calling, so I've come here for a refresher on your techniques. There are so gems here - I may print this thread and keep by the phone grin

purplemurple1 Fri 12-Jul-13 22:07:35

My grandad use to keep them on the phone and try to sell them things from his house (plants normally), he always found it funny when they are trying to get off the phone and trying to explain why they don't want to buy anything.

Jestrin Fri 12-Jul-13 22:14:29

TPS does not stop all calls. I asked BT and even they said that they can't 'stop' overseas calls. I have TPS and I am still getting bloomin' cold calls day in, day out.

SuffolkNWhat Fri 12-Jul-13 22:20:24

Message withdrawn at poster's request.

YouTheCat Fri 12-Jul-13 22:34:41

Answer them with 'Hello, fraud squad' and see how fast they hang up. grin

Whothefuckfarted Sat 13-Jul-13 20:50:20

I always say REALLY enthusiastically, "Oh yes! I have been looking at getting whatever they are selling hold on one second I just need to shut the dog in the kitchen"

Then I just leave the phone on the side and every now and then go back to it and say "Sorry about that, are you still there? Oh.. hold on one second I need to bla bla bla"

I carry on like that till they're gone. grin

Wbdn28 Sat 13-Jul-13 21:04:46

I'm always tempted to tell the double-glazing ones that we have no windows grin

BreadNameBread Sat 13-Jul-13 21:08:49

Did you do the things suggested down thread? Remove your details from etc
Also call them on 01536 486218 (this is a Kettering, UK, dialling code which is where the company is based) and tell them to remove ALL your details from ALL their databases and inform them that they do not have your permission to call you. Insist that they confirm that they have done so.
I got this number from the privacy part of their website.

You have to be proactive about nuisance calls. I follow up any I recieve and now I barely get any. It seems a bit OTT but it works.

DingbatsFur Sat 13-Jul-13 21:54:45

I had a call from a company claiming to be the TPS but they wanted my debit card details. Total scammers, the TPS is free.

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