to be pissed off with natwest?

[bogeyface]

They took out a direct debit early, today (for monday) when it shouldnt go until Thursday at the earliest. I rang them and the earliest they can refund it is monday lunchtime but it might take 3 days after that.

My argument is that if they can pay money in (my child benefit) today (for monday) and take money out today (for monday) why cant they refund today?

They say its because they cant do transactions until the next working day, but they can do what suits them! As it is, i am now potless until this money goes back in or next thursday, whichever is sooner, because the little money I do have is for DD'sspending money for a school residential trip she is going on, leaving Monday morning.

and tbh I dont see it is worth them refunding as the DD will need to be paid next week anyway.

AIBU to pissed off at them bollocksing up my finances like this?

[cricketballs]

I always thought it was the company that requested a direct debit to be paid on a particular day and not the bank's decision.

Natwest have always shown the transactions that will happen on a Monday on the Saturday (love it when I am due to be paid on the Monday!)

[bogeyface]

Oh I am pissed off with the company that requested it, and am dealing with that.

What annoys me is that they can do certain things on a weekend but not others, either do it all at a weekend or do nothing!

[OldGreyWiffleTest]

I think you will find that with DD agreements it does say somewhere that there may a couple of days discrepancy from the agreed date. Mine seem to go out anything up to 5 days before or after.

[bogeyface]

I dont know about that OldGrey, Natwest agreed to use the DD guarantee to refund it.

I am just pissed off that, as I say, they can do some stuff at weekends, ie:take money out, but not others, ie: put it back!

[maddening]

if they put the transaction on to the system today the system will run through tonight and pick up todays entry and show the next working day (monday)

entries showing today would have been put on the system yesterday and picked up in last nights batch

[MyDogShitsMoney]

In a nut shell the part of the DD guarantee they are following is that if a mistake is made (by either party) you are entitled to a full refund and the bank is required to do this for you. (They will then claim this back from the claiming company in due course)

It is then between you and the claiming company to sort out the how's and why's. The bank is not obligated to compensate you, that is between you and the claiming company.

*Maddening is also right about "batch runs".

Also Natwest didn't "take the money out, the company did". Frustrating I know but totally not the bank's fault in this instance.

Hope it gets sorted for you.

[MyDogShitsMoney]

Oops, that should read.

The bank didn't "take the money out" the company claimed it, the bank have no control over it.

[mysteryfairy]

I think the wording of the direct debit guarantee is full and immediate refund. I would continue to argue with Natwest and make that point. To me that means money should be recredited on Monday at the latest and I wouldn't accept anything later. I would ask them to apply a fee and interest fee temporary limit to your account til then. I would imagine this part of their banking systems will be real time. That would allow you access to equivalent funds over the weekend.

It's not the banks fault but by choosing to be part of the direct debit scheme they have taken responsibility for making this right.

[landofsoapandglory]

Don 't get me started on NatWest. At the beginning of the month they put a fraud block on my card, but they let me know straight away. I confirmed the transactions were genuine and they said they'd take it off.

On Monday night I ordered an iPad from John Lewis to be delivered Tuesday. It didn't turn up, so I rang them and they said the payment had been declined. I was a bit because I knew there was more than enough money in the account to cover it, so I rang NatWest they said John Lewis hadn't tried to take the money. I was back and forth for 2.5 hours until the girl at NatWest realised they had put another fraud block on my card! The man I then spoke to said they would have called me eventually to let me know! I was fuming, it was 24 hours since they had done it and no one had told me. He wasn't even very apologetic really! Their customer service has gone right down hill IMVHO!