Your Facebook questions answered

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Every day, billions of people around the world use Facebook to post status updates, photos and videos. Whether you’re there to see what your friends are up to, catch up on the latest news or simply kill time, Facebook wants to ensure you have all the necessary information to stay as safe as possible on the platform.

From what it means to have a safe account to how young people can report bullying, find Facebook's answers to Mumsnet users' most burning questions below.

Using Facebook safely
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How do you set up a teenager’s account to be as safe as possible?

If you want to help a teen make their account as safe as possible, there are a number of things we recommend.
We recommend ensuring they have a strong, secure password – something that’s difficult to guess and that they don’t use anywhere else.
First off, get familiar with their basic privacy settings. The best way to do this is to head over to Settings on Facebook, and then choose 'Privacy Check-Up' or 'Privacy Shortcuts' from the drop-down. These features will help them customise their privacy settings to be exactly right, deciding who gets to see what content. We also recommend ensuring they have a strong, secure password – something that’s difficult to guess and that they don’t use anywhere else. Find out more here.

Read more about setting up a safe Facebook account

Mental health
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How is Facebook working to promote positive mental health for teens and young people?

We want Facebook to be a place of positivity, especially for teens and young people. And we’ve spent years researching the link between mental health and social media, learning a lot in the process. For example, engaging with close friends and groups tends to have a positive effect on wellbeing while passively consuming content can have a more negative one. We use these learnings, and many more like them, to improve Facebook in ways that help promote those positive emotions and minimise negative ones.

In collaboration with mental health experts we’ve also introduced new tools, such as an activity dashboard that lets people manage their time on the platform, and a “do not disturb” setting on Facebook Messenger. We've also pledged one million dollars to fund further research into social media’s impact on wellbeing.

Read more about setting up Facebook and mental health

Data privacy

How many people see and process my data that don't need to?

You always get to choose who can see your shared photos and posts – whether that's just friends, friends of friends, or a custom-made list. We know how important privacy is. So Facebook follows strict rules when dealing with data. This way, everyone can feel safe whenever they upload and share personal information. When we do share data – for example, to advertisers who use our analytics service – that data is always 100% anonymous and normally collated into larger data sets.

These provide statistics and insights that help businesses understand how much people like their content – be it posts, listings, or pages. Of course, you always get to choose who can see your shared photos and posts, whether that's just friends, friends of friends, or a custom-made list. The same goes for choosing which apps you share your information with.

Read more about data privacy on Facebook

How content is moderated

Are media organisations ever banned from Facebook for putting up content that attracts hate speech?

There's no place on Facebook for bullying or hate speech. It doesn’t matter if you’re an individual or a media organisation. We pride ourselves on making Facebook a place for people to come and feel welcome, safe, and like they can express themselves.

There's no place on Facebook for bullying or hate speech.

So when ideas and opinions cross the line, creating an environment of intimidation and exclusion, we remove it as quickly as we can. We also have a zero tolerance policy which makes it clear that individuals and organisations engaging in 'organised hate' are not allowed on the platform, and that praise or support for these figures and groups is also banned.

We always want to find the right balance between giving people a place to express themselves and promoting a welcoming and safe environment for everyone.

Read more about how Facebook moderates content

Visit your.fb.com to find out more about social media and mental health, safe use of the internet, content governance, and privacy.