I've had to email them with Mothercare invoice, pics of defects, serial no etc - Initially it was because the stitching is coming apart in the seat unit - which I discovered while taking off the cover to wash - and now - having taken the seat unit off the chassis to read the serial no for Bugaboo - I have seen a rip in the basket too!!!
I am dealing with Bugaboo directly as I bought the pram online and it will be costly and time consuming to journey into town (and impossible via bus with the cameleon anyway!) to take it back to Mothercare.
Part of me wonders if I should just tackle mothercare and return for a refund as I've really lost confidence in this product after this.
I am very very disappointed - as I've only had the pram since mid January - and have used it daily with my average size 2y old - and mostly just nappies/wipes and a blanket in the basket - some shopping too - but nothing excessive.
This is the LEAST durable buggy I've ever ever owned - and that is saying something - I have owned hundreds (pram addict - and have 4 kids so over the years lots of buggies/prams!)...
Is this normal for a Bugaboo Cameleon to have such bad defects after only 3 months use? (Please say No!)....I'm hoping they will replace the parts quickly - it's our main transport Mon - Fri, as I do not drive.
I've not had a reply yet or any indication of how long it will take for them to sort this out.