Lanterns nursery docklands

[Asteroid]

Hello,
The ofsted reports for Lanterns' nursery in docklands are taken off the web because the nursery recently moved. And ofsted hasn't visited the new place yet. Any feedback/comments regarding Lanterns?
I like both Lanterns and My nursery but I would like hear some feedback before I make a decision.

Many thanks.

[Lilstar01]

Hi the reason why whatever the director tells u is totally different from the reality is because the director makes changes as she goes along she makes the rules, staff have left the nursery because they never get a say in the nursery. staff do not respect her but are afraid of her she humiliates staff members in front of each other and uses inappropriate language toward staff. Staff are burdened with work that's over their limits I feel sorry for the staff because of the director staff are being made to neglect the children and do paperwork. I used to work there and no matter how much effort you put in it's not enough.

[Constancekmcl2]

Bambino,

Just wondering ... what false information the manager ( of Lanterns ) gave?

[bambino2013]

I would advise anyone to steer clear of Lanterns. I had horrendous time with them -the manager is rude arrogant and gives out false information

[Papi2]

I really wish we found this thread before taking our child to Lanterns.

When we looked at the place, we liked everything we saw, but we observed enough during the first morning of settling in, to take our child out before lunch.

Within a short morning, issues arose in terms of the way the children were treated by staff in general (cold and lacking any affection) and regarding our child in particular (left to go hungry/thirsty and nappy unchanged). When we took our concern to the owner/director, the response in terms of attitude was quite breathtaking.
We demanded our deposit & registration fee back - and after a heated discussion in the foyer - we got it.

[joy36]

Hi 71sun,
My daughter goes to Mudchute Nursery E14 -it is amazing but quite a long waiting list but worth talking to manager Vicky. I haven't had any problems since starting there (over a year now) and has brill ofsted report.

[tatiane]

my son was at the dreammaker nursery, and is a good one, they are very friendly, took a good care of my son for over a year and also are in a very good location next to stations .

[71sun]

my address is [email protected]
any advise welcom.

[71sun]

Hi Joy36,

Could you please let me know where you are bringing your children now? I'm new in this area and looking for a nursery for my 3year old daughter.
thanks a lot...

[Bibo12]

Hi all

the ofsted report is on the internet...

www.ofsted.gov.uk/Ofsted-home/Inspection-reports

[joy36]

I have emailed you both, didnt go into great detail as just want to check I have sent it to the correct emails to start with! x

[maoftwo]

Hi islandmummy,
Just saw your email. Apologies for responding so late. will try to reply to your email asap.

Joy36, It will be great if you could get in touch ([email protected]) and tell us how to get our deposit back.

Many thanks.

[islandmummy]

Hi Joy36

Look forward to hearing from you. My yahoo email account seems to be working ok, so you should be able to get hold of me that way. Anyone else too - maoftwo?

I saw the Ofsted report :-(

[joy36]

Lantern's yet again have just got an INADEQUATE in the ofsted inspection and a notice to improve.
Sorry for delay in emailing -I don't have a computer at home at the moment so will email asap!

[islandmummy]

I think it might have been closed (I haven't used it in a while) as it won't let me log in either. Ok, try [email protected]

[maoftwo]

Hi islandmummy, I tried to email you on [email protected] but it bounced back.

[islandmummy]

Me again! I enabled the contact thing so it's frustrating that it doesn't work. Try me at [email protected]

[maoftwo]

Hi Joy36,
thanks. If you could email me on [email protected] (just created for this purpose for temp use)...once I have your email I will mail you from my actual email.
Hope this sounds okay.
Many thanks

[joy36]

More than happy to talk as it is such an important issue and I feel for you guys.x

[maoftwo]

Seems like only way to contact is by paying for the membership...will think of some way if you (Joy36 / islandmummy) are happy to talk.

[maoftwo]

Hi Joy36 and islandmummy,

We had similar problems with Lanterns when I tried to put my son in baby room and had to pull out during settling period itself. I would like to know how to get the deposit back.
and most importnat thing where are sending your baby now.

Will be glad if could talk in detail. Let me see if I can get contact thing working.

[joy36]

Can't seem to do the contact thing..!!

[joy36]

Will contact you off forum -and explain why as well!! x

[islandmummy]

Hi joy36

Thanks for your support. I really hope everything can be sorted out, but you're right, it is so stressful. Do you mind me asking what happened to your daughter? You can contact me off-forum if you like.

Still no response to our letter.

Does your daughtergo to another nursery in the area now? It would be good to know somewhere that's recommended in case we do have to leave.

[joy36]

If you do have no joy with resolving the issues which I hope you do get resolved -you can go to Early years to get them sorted -speak to Sharon Gentry she is really helpful (numbers on the net). You could also inform ofsted who will come and investigate to either reassure you or sort the issues out.

Good luck and so sorry -I know how awful and stressful this all is, and am so glad we left Lanterns.