What we do
Ffern is an artisan fragrance maker based in Somerset. We create small runs of seasonal perfume four times a year, with one fragrance released each equinox and solstice. Our perfumes are organic, vegan and made using natural ingredients.
We were founded in 2018 upon the belief that perfume today is so much less than it should be. Our mission is simple: to restore perfumery to its artisan roots.
Our Core Values
- Sustainability - minimising our environmental impact, working with sustainable producers, and reducing our use of plastic and all other non-biodegradable materials.
- Quality - striving above all to make the highest quality, most thoughtful perfume in the industry, using the best natural ingredients from around the world.
- Art - at the heart of Ffern is the belief that fragrance is first and foremost an art form. Appreciation for the creative process is key to our work.
- Community - our customers are not faceless department store shoppers; they stay with us for life. Their experience is central to our work, and their feedback helps us create each new fragrance.
About the Role
Company: Ffern
Job Type: Freelance, 15-35 hours per week.
Salary: £15/hour
Location: Remote
Job Description:
Ffern is looking for a Virtual Community Manager to join our remote team. The main task would be managing our email inbox and helping our ledger members with a variety of requests. As a Virtual Community Manager, you will be responsible for engaging with our customers, becoming an expert in everything relating to Ffern fragrances & ledger memberships, and providing exceptional customer service.
The role is freelance and flexible to fit around your hours - ideally we're looking for someone who has 2-5 hours in the day, between 10am and 5pm.
Responsibilities:
- Help manage our email inbox, responding to customer inquiries in a timely and professional manner
- Maintain a positive and engaging relationship with our community of ledger members
- Provide exceptional customer service to ensure customer satisfaction and retention
- Feedback key information to the wider team in order to improve the experience for ledger members
- Ad hoc customer-related tasks - eg. collating feedback, etc.
Our ideal person:
- Previous experience in customer service or community management ideal but not essential
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively
- Flexible to work extra hours during our busy periods surrounding the launch of each new fragrance
- Ability to speak second languages is an additional benefit
To apply, please follow this link.
