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Flexible Jobs

Customer relationship manager

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untaphealth · 30/12/2022 10:04

Job Title: Customer relationship manager

Do you need flexibility but want an opportunity to use your skills and create an impact?

Untap is an early-stage company completely changing how we live alongside viruses and bacteria. We are developing new technologies for measuring our risk from viruses and bacteria within the built environment, to protect community health. As we start delivering to customers in 2023, we need a dedicated team member to deal with their enquiries.

Flexible hours: ~20 hours per week.

Start date: Feb 2023.

1 day / week (Tuesday, Wednesday, or Thursday) in Elephant & Castle office and remainder home working.

Salary: £30k/year pro rata (negotiable).

Role:
• Ongoing customer support through calls, emails, and on-site visits
• Organise customer communications and announcements
• Administrative tasks to support the team
• Monitoring inbox and dealing with queries, escalations etc.
• Customer focus, empathy and understanding

Experience:
• Experience of working within a customer service environment
• Experience of handling both inbound and outbound telephone calls
• Experience and confidence in handling and resolving customer queries as first point of contact
• Excellent verbal, written, telephone and face-to-face communication skills
• Work well as part of a team
• Well organised with strong attention to detail
• Experience within the medical sector (Not essential but preferable)

Benefits:
• 2-3 days per week, flexibility available
• Opportunity for full-time with customer growth
• Split between Untap office in Elephant and Castle and home working
• Salary: £30k/year pro rata (negotiable)

• An opportunity to impact the growth of a rapidly scaling company!
To apply send a short covering email with CV to [email protected]

Customer relationship manager
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