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Customer service representative needed – short term, home based.

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CreeksideChristmas · 25/10/2022 17:29

Customer service representative needed – short term, home based.

£12 per hour.

Start available immediately for the right person, working 2 hours per day ramping up to c40 hours per week from Nov 28 to Dec 21.

A customer service representative is needed for a seasonal business, We run a Christmas tree company and need some help during the busy festive season to handle customer queries through the phone and through email/ chat, following up with couriers, troubleshooting etc. Training will be provided.

The role is entirely home based and the hours during the main season will run from 9:00am to 4:00pm, ideally 5-7 days per week, although there is some room for flexibility for the right person.

Duties:

• Answering customer service calls
• Answering emails in a prompt, professional and friendly manner
• Answering chat requests
• Taking orders over the phone
• Answering product questions
• Troubleshooting

Requirements:

• Must have excellent written and spoken English
• A background in customer service is preferred although not required
• Experience with Excel useful
• Experience with chat and ticket systems such as Zendesk/Freshdesk useful, but not required.

If interested, please email your CV and a short covering note to [email protected]

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