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Part time Customer Service Advisor - Milton Keynes

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RG2022 · 06/10/2022 17:59

Customer Service Advisor – Part time (20 hours per week)

Milton Keynes - Office Based

£21,000 – £24,000 pro rata + bonuses

Are you looking for a role where no two days are the same, the work is fun and rewarding, and there is ample opportunity for career progression?

We love working with exciting up-and-coming businesses, helping them take their online digital presence from Zero to Hero. We’ve grown rapidly over the last 12 months, and are looking for a passionate Customer Services Advisor who can look after our clients and help us take our customer satisfaction to the next level.

The Position

We are a multi award-winning digital marketing agency, working with a variety of clients across the UK.

Your primary responsibilities will be:

  • Deliver a first class customer service to ensure a high degree of client satisfaction
  • Liaise with customers on a regular basis to ensure they are happy and well looked after, helping to build a strong degree of customer loyalty
  • Conduct client satisfaction surveys and help us improve our online reputation
  • Organise customer communications and announcements
  • Advise customers on new products and services
  • Administrative tasks to support the ops team as determined by processes and instructed by Management
  • Monitoring helpdesk inbox and dealing with queries, escalations etc.
  • Customer focus, empathy and understanding

About you

You’re a natural people person, you have a passion for making people smile, and you get a kick from knowing you’ve made a client happy.


  • Experience of working within a customer service environment
  • Experience of handling both inbound and outbound telephone calls
  • Experience and confidence in handling and resolving customer queries at first point of contact
  • Excellent verbal, written, telephone and face-to-face communication skills
  • Work well as part of a team
  • Well organised with strong attention to detail
  • The ability to stay calm under pressure
  • Strong IT proficiency

What’s on offer?

Red Giraffe are a young company who are already making waves in the digital space. With a host of awards and a glowing array of five star reviews on Google, we’re passionate about creating high quality work that leaves clients singing our praises and shouting about their successes.

Our company culture focuses on fun, focus and development – we believe your work should be a place you feel happy, driven and valued.

Some of benefits include:

  • A friendly atmosphere, great people and a supportive team.
  • 24/7 GP video appointments for you and your family
  • 4 x counselling / therapy sessions a year if you needed
  • Wellbeing programme - get vouchers for walking, exercising and meditation
  • Training and personal development
  • A great opportunity to progress your career
  • Team dinners and outings

To apply, send your CV to [email protected]
Part time Customer Service Advisor - Milton Keynes
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