I work in a press office. Someone (claiming to be a journalist, I can’t verify that he was) called us this morning with a media enquiry, he provided me with a booking reference for the customer that his article was going to be about. I spent a large part of the day diligently investigating his media enquiry and it turns out the booking reference he gave me doesn’t exist on any of our internal systems and we had no record of the customer (he gave us their name) being involved with our company either. I decided to pass this to our legal team to investigate as I don’t think he was contacting us in good faith. My colleague (junior to me) says I overreacted by passing this to legal to look into to. Was I being unreasonable? I’m almost certain his enquiry wasn’t genuine (a few more reasons why but can’t go into them on here).
AIBU?
To have reported this in work today?
Sunshineforeverandever · 22/09/2022 18:18
Am I being unreasonable?
472 votes. Final results.
POLLMindYourBeeswax · 22/09/2022 22:40
Any freelance journalist would have given you the name of the commissioning editor and the name of the publication and a searchable link to other pieces published.
It seems odd that you didn't have this information, had wrong booking information and yet your first activity was to spend time on a wild goose chase.
Why didn't you ask him for a link to the published online piece?
Sunshineforeverandever · 22/09/2022 18:27
He was claiming to be from a news publication but was contacting us from a personal email so I do plan to reach out to the publication he was claiming to be from to see if I can verify him. If I verify him then it means there’s someone out there telling journalists they’ve had a negative experience as a customer of us when they haven’t
Intothewoodland · 22/09/2022 18:52
I am in the same industry as you. I would possibly log as an adverse incident but would be unlikely to report to legal unless that's company policy.
I would presume the journalist was a freelancer (hence email address).
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Tulipomania · 22/09/2022 20:11
Sounds like a consumer affairs piece.
Did the journalist tell you what publication they were writing for and the name of the column?
Have you googled the journalist's name? I know you checked Gorkana.
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