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FH there's some entitled people !!
159

ginislife · 26/11/2021 13:17

There is no U to this but I've not stopped laughing since it happened. Yesterday I was in the office of a restaurant. It's a newish place, only small with great reviews, a top chef and is currently fully booked until February/March time. All bookings are done via the website and if someone cancels it automatically frees up the slot so often a customer will know before the staff that there's been a cancellation. I answered the phone to a man and the conversation went......
Him: hi, just wondered if there was a table free this evening
Me: no, I'm really sorry we're fully booked this evening (and was checking the on line diary to make sure at the same time)
Him: oh, fully booked ?
Me: yes, I'm sorry. Can I suggest you keep an eye on the website and if anyone cancels you'll be able to book their slot
Him: but can you not squeeze us in tonight ?
Me: no, as I said we're fully booked this evening
Him: but we want to come tonight. We're names in the town. We can bring lots of people to you
Me: I'm really sorry but as I say we're fully booked right up to Christmas and after.
Him: well, we won't ever be coming there then
And put the phone down
2 things: 1. We were genuinely fully booked. Where the fuck did he think they were going to sit ??? Did he really expect I'd call one of the guests who have been booked for months to say sorry but Mr big balls wants your table so you can't come ?
2. If we're fully booked now until March why does he even think we'd miss his custom if he never comes ??? Once the diary for April onwards is open for bookings we'll be fully booked instantly again.
The entitlement seriously astounded me. Hilarious.

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SewingMum46 · 30/11/2021 07:13

Ddot

We used to run a domestic appliance repair facility in an African country. One year we were invited by NDN - very posh elderly British lady - for Christmas lunch with her visiting family. She was well known for her eccentricities and many, many cats and dogs. Christmas Eve, she calls and tells my husband oven not working. He visits and finds it’s a 1960s Baby Belling- this was 2002/3. Finds the reason was a cockroach had shorted out the switch - hygiene in the house was always a little grim. Takes switch into living room to show her, leaving oven door open. Then goes back to kitchen and finds one of the cats jumping out of the oven having just used it as a toilet. I think the turkey was barbecued that year, but we never ate in her house!

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Ddot · 30/11/2021 06:43

My friend is a domestic appliance engineer and Christmas eve is always a nightmare, only emergency appliances are or should be booked in, say ovens, hobs so lunch is not ruined, or something needed for a disability. One rather posh shouty (lady!) demanded her dishwasher be fixed. He politely explained that due to her call out someone would not get their oven fixed for Christmas day. I dont care I want it fixed now. Company had given in to her, what a horrible attitude. Hope her turkey was dry and she didnt get the cracker prize.

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surfergrl · 29/11/2021 16:09

Powercut in the whole village this past weekend for 12 hours. We have a generator and gas cookers, so still able to serve and heat/light the place. Got full very quickly. We do food from 12-2. "But don't you understand there are still people who want to eat now?" at 2.10pm. And "Why can't I sit here?" – you can't share a table with that complete stranger because of Covid, where have you been?? "Why can't I book a table?" Because we're sodding full...

Entitled customers in hospitality are too common. But we have lovely ones too.

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Mirw · 29/11/2021 14:14

17:41Ozanj
Believe it or not, the answer to that question is NO. Fully booked means fully booked. What you are saying is that every restaurant lies. How arrogant is that? They do not. Or maybe restaurants you go to are so bad that they would lie...
Having been there, people just won't take a telling and think they are so much more important than other people. Well, guess what, a good restaurant will treat all its customers like they are VIOs. Not just the VIPs.

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NewlyGranny · 29/11/2021 04:55

Motherofawhirlwind, you need to buy your DH a sewing machine for Christmas and let him spend an hour or two running up some curtains. After all, it's just straight lines, and the machine does all the real work, right? 😉

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Highfivemum · 28/11/2021 20:56

My Friend who is a social worker was in charge of running an adoption course in the area. She was called by an extremely famous A list asking for details. She duly assisted with the times and dates etc. To which they said. Do you know who I am. I can’t be with other people. !! She duly said these were the dates and if they were interested then they could book on the course and she would assist anyway she could with advice etc. They then screamed down the phone. I want to adopt. I will give a baby everything. You need to speak to the manager and sort this out straight away, I am famous and I do not wait !!! She calmly stated adopting was a long process etc and then got more abuse as to Who she was talking to.
!! She stood her ground and they put the phone down. !!

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disconnected101 · 28/11/2021 20:44

@SewingMum46 us hospitality veterans say that everyone should have to do a year in a bar/pub/restaurant to include a full Christmas service just so they learn how to treat staff with respect & conduct themselves in public

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SewingMum46 · 28/11/2021 16:03

Stellaris22 I’ve worked in retail since I was a student - it was on the deli counter at Tesco’s then, and now I have my own fabric shop. You’re right - in many cases people seem to be on a power trip, and in their minds we’re lower than low because we work in a shop. My least favourite expression from a customer is “Oh, hello there” because it’s most often said as if I’ve crawled out from under a rock. I’ve had some serious rudeness and arrogance, and assumptions about my level of education - I’ve got a BSc which took me four years, as well as qualifications in Art and Fashion, but I often get spoken to as if I’m ever so slightly stupid. My two eldest children have both had weekend jobs in a little shop nearby, and they both reckon that retail work should be compulsory - like a form of national service - just so the rest of the population know what it’s like to be on our side of the counter!

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Stellaris22 · 28/11/2021 15:28

Entitlement of customers can be ridiculous where I work too.

Local convenience store. Trying to unload two heavy cages of alcohol and clearly busy. Customer insists I serve him (instead of self service) because he 'likes the interaction' then is rude to me.

I think customers do it on purpose sometimes, clearly see you're busy but insist you stop everything to serve them.

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OriginalFlake · 28/11/2021 15:15

@wiccamum DD came home and cried, she held herself together at work but was really shaken. I said that to her, he probably thought she’d be a walkover because she was young. I hope he choked on whatever he bought instead!

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supremelybaffled · 28/11/2021 15:09

I once had an outraged customer write a letter to the branch manager and to our head office complaining about the appalling counter service she got from me. I remembered her well, she was the one who came in and asked to buy some stamps, so I told her that this was the bank, and she needed to go to the post office next door.

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wiccamum · 28/11/2021 15:02

@OriginalFlake sometimes I wonder if these entitled idiots target teenagers in situations like this, as it they are more likely to put up with it. What a condescending little prick, getting his pants in a pickle over a pizza 🙄

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OriginalFlake · 28/11/2021 14:45

My 16 yr old DD was at the receiving end of one such person last night! She has a weekend job at our local Sainsbury’s, they have her on the pizza counter. Conversation goes like this -

Man - Oh have you shut? I want a chicken, pineapple and jalapeño pizza.

DD - oh I’m sorry we shut at 7pm to allow us to get tidied up, we have some pre-prepared pizzas right here but it’s too late for a custom one I’m afraid (was now 7.50 and everything had been tidied away and DD was onto cleaning all the surfaces, she finishes at 8).

Man - Well that just takes the piss, I’m sure you can take your pretty little self out the the back and make me one up, it will take you all of 2 minutes (said in a really condescending tone)

DD - I’m sorry sir but we are closed.

Man - We’ll see about that won’t we!

DD carries on tidying and a minute or 2 later the pizza counter phone rings. It’s her colleague on customer services asking why she can’t make the gentleman a pizza. Dd explains that they lose at 7 and everything is packed away in the fridges out the back. DD also explains that she now finishes in five mins. Customer services say ok don’t worry about it. Just as DD is about to leave the duty manager comes to the counter to double check followed by this total dickhead who is now shouting and swearing. Manager tells DD the next day that they had to get security escort him out of the shop and he’s now banned, all over a sodding pizza. The mind boggles!

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TheJakeWay · 28/11/2021 14:42

I've just seen this on reddit but it fits here!

FH there's some entitled people !!
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pinkstripeycat · 28/11/2021 13:56

Years ago a singer from an 80s band called my work to complain about a product she’d bought and was very rude to a young colleague. She screamed “Don’t you know who I am?!” Colleague had never heard of the band so innocently said “No.” Singer went mad and asked for manager. Call centre manager was also too young to remember singer so it got her nowhere.
It’s still talked about 5 years later with staff mimicking the “Dont you know who I am?!”

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Offmyfence · 28/11/2021 13:19

@Honkytonkyhonky

We had something similar a few years ago

Some woman walked into work,ordered her food and started screaming at us that we should get someone to move/leave as she had a pram with her so that gave her a god given right to a seat/table

(Don’t come in on a busy Saturday at lunchtime if your not prepared to wait a few minutes to sit down)

She was really screaming at people to move as ‘I have a fucking baby!I have a pram so I can’t go upstairs!so fucking move!’

I’d had enough-so I pointed out that ‘I’ve pushed 6 kids out of my fanny-does that mean I should get a throne to sit on?of course not-so you’ll just have to wait for a seat’

She went mental-but other customers started agreeing so she flounced out screaming she was never coming back

Of course the following week she came back and has repeated the same crap every week since but avoids me…

I need to see this, you must tell us where the restaurant is!
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KatherineJaneway · 28/11/2021 13:14

I like the one where they tell a woman she has a "very simple palate" because she didn't like their peach Bellini. I didn't realise a Bellini is the height of sophistication Grin

They are totally brilliant responses. The one about Covid really made me smile

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girlmom21 · 28/11/2021 12:09

@KatherineJaneway

If you want a laugh, look up Parker Arms on TripAdvisor

www.tripadvisor.co.uk/Restaurant_Review-g4052773-d1501151-Reviews-or20-Parkers_Arms-Newton_in_Bowland_Clitheroe_Lancashire_England.html

The responses to some of the bad reviews is priceless.

I like the one where they tell a woman she has a "very simple palate" because she didn't like their peach Bellini. I didn't realise a Bellini is the height of sophistication Grin
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KatherineJaneway · 28/11/2021 11:42

If you want a laugh, look up Parker Arms on TripAdvisor

www.tripadvisor.co.uk/Restaurant_Review-g4052773-d1501151-Reviews-or20-Parkers_Arms-Newton_in_Bowland_Clitheroe_Lancashire_England.html

The responses to some of the bad reviews is priceless.

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CounsellorTroi · 28/11/2021 09:26

@DaphneDeloresMoorhead

I shall never forget the CF who wanted money off his room due to "seagulls waking him up early".
In Eastbourne. A seaside resort.
Being the DM of a 5* hotel I couldn't really say "wtf did you expect at the seaside you plank ? And what do you expect me to do about wild birds ?"

However I politely but firmly declined any refund. Tool.

This is like something out of Fawlty Towers.
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wiccamum · 28/11/2021 09:26

I’m going to show some of these beauties to my DD. She’s a bit upset about something that happened to her at work yesterday. She’s only 15 and has a Saturday job in a nice little cafe near us. It’s very well known locally for its range of coffees and amazing cakes. They only do a few sandwiches and don’t make to order, so you have to get what you can.
So, end of the day a man comes up to the order window (covid measures in place) and wants a sandwich. DD explains they don’t make to order etc (by now it’s about 4pm and they are closing up). Conversation as follows:
Customer: well what do you have then? Show me? (Sandwiches are displayed in the window with clear labels)
DD: We have one prawn...
Customer: well I can’t eat that
DD:.... and one vegan “chicken” roast. It’s got cranberry sauce in and is very nice.
Customer: has that got meat in it?
DD: no, it’s vegan
Customer: I’ll take that one then
After paying for sandwich he asks “does this have meat in it?”. DD repeats for the third time that it is vegan so no. His response?
“ well I’ll just throw that in the bin then” and storms off. DD is very shy and this job means so much to her. Thankfully she has a lovely team around her who rallied round her as she was really upset. His tone apparently was pretty aggressive.
These stories will cheer her up no end. See, there’s entitled bellends everywhere, it’s not your fault. And some cracking retorts too 😂

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SewingMum46 · 28/11/2021 08:32

I’m in soft furnishings as well - apparently having new curtains for Christmas is a human right, even if you only order them the days before, the normal lead time is minimum three weeks and the order book for pre-Christmas delivery is closed at the end of the first week of November! Some years ago I suggested to a customer who wanted a blind making for New Year’s Eve that she could use a blanket and some drawing pins. She wasn’t very amused - it was December 19th, there was a weekend between the day she came in and Christmas Day, we don’t make anything between December 23rd and January 2nd, but she was “Having a PARTY” so it was urgent.

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Mookie81 · 28/11/2021 08:12

@PearlyShamps

Local restaurants couple of minutes up the road from my house. All the TOWIE mob, (and similar) there all the time. Ridiculously expensive, and poncy... all style over substance. For some stupid reason DH thought I'd like to eat there, and surprised me with a booking. We recieved a call on the afternoon of our booking - they needed to change our 8pm booking to either 6pm, or 10pm. They've obviously had a call from someone demanding a table for that night, and we were the ones shifted out of our time slot. I was FURIOUS. It felt really shitty that we were deemed so unimportant that they could just move us... it shows absolutely zero integrity on their part. I am so pleased you stood your ground and didn't give in to this entitled prick.

Was it Shisha?
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landing223 · 27/11/2021 22:53

For a piss take, if it were at all possible to squeeze in another table I would have let him come and when showing him to the table I would have had my staff give him a fanfare on trumpets, also to have a length of red cloth for him and his cronies to walk on.

I would get the front of house staff to keep a straight face whilst fawning over him with "yes Sir, straight away Sir" and then slipping in a few silly things such as "Yes your Grace oops i mean Sir" etc.,

Would keep Mr Big Name/Balls happy as he wouldn't be aware no one was being genuine

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sueelleker · 27/11/2021 20:37

@Prokupatuscrakedatus

I remember a story where a German couple were incensed to find that the midnight sun was the same one they had at home-they were expecting a second sun.

Germany is at the arctic circle?
They got that spectacularily wrong then.

No, they were on holiday in Norway, and thought the midnight sun was something different.
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