Feeling p'd off this aftertoon with doctor's surgery. Went in for MidWife appointment to be told it had been yesterday. I explained that I'd been told it was today, and would never have agreed to an appointment yesterday as I was away. Receptionist was very unhelpful and very patronising about how its no one's fault and she knows I'm probably very upset with myself and with them (not at all upset with self actually, but yes very upset with them) and ended up giving me another appointment next week. She asked if that was OK and I said I presumed so but didn't really know how important it was that I see the MW this week and she just smiled and said that she had no idea - like it was MY job to know and nothing to do with her, despite her actually working at the doctors and having people around that she could ask. I know it's probably no big deal in the grand scheme, but am really ticked off as I'd arranged a dental appointment for this afternoon so could only need one lot of time out of work and now I have to come back next week anyway. And no body mentioned that I'd got the wrong day for the MW appointment when I mentioned it to them last week (I think it was even the same woman) when making an appointment for some blood tests - hoping to get them close together to save travelling backwards and forwards. And DH had taken time out to come to appointment with me, so it was annoying for him too. Also, when I used to work in a hospital, if a patient got given the wrong time we would bend over backwards to fit them in asap, adding extra appointments at beginning or ends of shifts etc if necessary but they just made me wait until the next routinely available slot, making no effort to correct their mistake. Sorry about long rant, but had to get it off my chest.
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Sorry, need to rant and this seemed like the most reasonable place to do it
10 replies
Jamantha · 26/04/2007 14:40
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