A few days ago I bid for an electrical item on Ebay listed as "new".
It wasn't a cheap item, including postage it cost £225.
When I opened the box everything was packaged and sealed except for the power adaptor, which had a label on it which for some reason (no idea why?) I read - and was surprised to see that it said "BT Home Hub" on it.
The item I bought wasn't a BT Home Hub - and the instruction manual for the item categorically states that the original adaptor must be used, as using a different adaptor may damage the unit.
The seller does accept returns but apparently doesn't refund postage.
I have opened a "not as described" case against the seller as, according to the instructions I can't actually use the item because the seller has replaced the adaptor with one he's nicked from a Home Hub, and there is no way I am going to risk blowing up a £220 piece of kit, particularly as using a different adaptor would more than likely invalidate the warranty.
The seller has come back to me asking what I mean when I say "not as described" - so I've reiterated, and now he is ignoring me.
Obviously I'm going to escalate to Ebay - but AIBU to ask for my postage costs back? The seller doesn't refund them according to the listing, and I'm expected to pay to return the item - so by those rules I'm going to end up £10 out of pocket because the seller decided to replace a fundamental part of the item with an unsupported piece of equipment, thereby rendering it unusable.
I'm more than a little pissed off tbh - this is the most I've ever spent on a single Ebay item, I can't use it and the seller is being seriously unhelpful.
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to want a full refund including postage? (Ebay related)
12 replies
CoolaSchmoola · 05/04/2013 23:57
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