Town or City: Ocho Rios
Swimming pool: Outdoor
"Didn't live up to expectations…"
We stayed here in the summer of 2013 and this resort is absolutely over priced for what it is. We have stayed at Beaches in Turks and Caicos previously and that was amazing. This however, was only slightly less money yet it was in dire need of renovation, the rooms were not impressive at all. Things breaking/falling apart. Terrible tired bathrooms. About 20% of the staff were lovely helpful people. The rest clearly did not want to be there! Often not offered drinks at meals and clearly put out if you asked for anything. The kids club was okay but nothing amazing and again, the staff could have been a bit more cheery. Could barely find a lounger some days, towels everywhere all day that are never actually sat on! Rubbish left round the pool, old food with flies over it. Elevator down to the beach was so old with a smashed glass, I preferred to take the stairs! Food was great but that was about it! I actually complained to virgin holidays who we booked through when we got back and they did send us a cheque back with generous compensation. It actually got to the point in the holiday where I couldn't wait to get home! Biggest waste of money we have ever spent. We would never go back.
1 person found this review helpful.