Please, please, please check your Mylo’s straight away!
As most of first time mums I've spent ages researching and looking for a perfect pushchair. I fel in love with Mylo from a first sight. It stands out from all other pushchairs in the market plus it's Mamas&Papas, brand you can trust! So you think! I've had great experience and service from M&P until last month when I had to take my Mylo back to the store after discovering that the tube inside the handle is broken and the whole handle comes off. I have no idea how long it's been broken for and how nor when did it happen, as you can’t see the damage from outside. We only discovered the damage as we were adjusting the handles and checking if they're locked, as they seemed loose. At first, it seemed normal, but when we extended the handle to a full length the whole handle on the right hand side came off to our horror and you could see the tube that's inside the handle and which holds the pushchair together snapped in half! I was terrified. It came to my mind what would have happened if we didn't discover this and took our 20 month old son out for a walk or shopping trip. I don't even want to think what could've happened! Imaging going down the escatator in a shopping centre or tube station!! I took the buggy to the store I got it from, complained and requested a refund. I was told that my Mylo has to be sent to the head office first for inspection and that I will be contacted to discuss the outcome before anything was done to my Mylo. The shop assistant even checked my mobile no to be able to contact me even while on holiday. I specifically said that don’t want it repaired. We got a loaner from M&P but I ended up buying my own stroller, as the one we got was terrible, I got blisters on my hands after just one trip to the shops and as we were going on holiday I needed something I could rely on. While on holiday, I received a text from M&P that my Mylo is fixed and I can pick it up! Imagine how confused and angry I was! I decided to wait till we’re back in the UK before contacting M&P as I wasn’t prepared to wait on the lain for half an hour to speak to customer services and end up with huge phone bill. Back in the store I was given fixed Mylo and was told after long discussion, that before they consider an exchange, forget the refund, I would have to risk my baby’s health and safety or his life three times! Don’t get me wrong! It’s great that M&P offers free repairs during guarantee period and I wouldn’t even mind paying if this was something you could see. I still loved my Mylo even though it had quite a few other problems like coming off basket, locking breaks, etc that others also mentioned in their reviews. But this fault is impossible to notice until it is too late! In our case we’ve noticed it before it was too late but I’m scared it will happen again and I’m not willing to take the risk. On every occasion I spoke to M&P, in store, on the phone or e-mail, my concerns are dismissed but no one can guarantee that this will not happen again! When I asked what safety tests are Mylo’s subjected and if the handles are tested too I wasn’t given an answer. And couldn’t find one either… On top of this when I took my “fixed” Mylo out of the car after picking it up from the store, I found out that the locking mechanism doesn’t lock when you unfold it, so that is how they fixed it. Would you put your baby back in this pushchair? I don’t think so! In the end I’m left with a useless and dangerous pushchair that M&P doesn’t want to hear about! So please think twice before you decide to buy Mylo or anything else from M&P. Or in best case scenario you could end up with useless pushchair that you could easily replace, but you could also risk your baby’s safety or even life!