Welcome to Mumsnet!

We’re delighted you’ve found us. Join in the conversation on the UK's busiest site for parents

Get started »

Protecting childrens' safety online

FamilyWe want families and individuals to enjoy what they do online with our products and services from EE. However, just as it is in the 'real world', it's important to ensure children's safety while they are online.

Along with other mobile networks and home broadband suppliers, we have commitments with both the government and Ofcom to do as much as we can to help parents understand what they can do to protect their children's online activities. 

That's why we've got advice and simple tips for parents. They are easy to implement so you can help your children enjoy using the internet on a mobile, tablet or laptop while keeping them safe.

Customer concerns

There is growing concern about children accessing inappropriate content while they are online. Parents often have little knowledge or understanding about what their children are doing online and what they can do to protect them.

According to Ofcom's quarterly research, there is increased use of smartphones at younger ages. On average, children get their first mobile phone at the age of eight, yet there's very low awareness of mobile device filters, despite them being on by default.

How EE protects children online

We need to build customer trust and become a brand that families can choose with confidence. We have around two to three million children under 16 using our networks and we want to ensure their safety.

To do this, we offer the following:

  • If you're buying a phone or tablet for your child, we have parental controls switched on by default so your child cannot access adult content on their phones or tablets. We're also the only mobile operator to offer three settings: strict, moderate and off. 
  • Free access to McAfee Suite for all EE home broadband customers, which has a whole host of simple to set up parental filters.  
  • We've got loads of helpful tips, videos and advice for parents on how to talk to children about issues like cyberbullying, sexting and grooming. Brochures are available in-store and there's a Digital Living section on our website.  
  • We encourage parents themselves to play an active role by ensuring they discuss and understand what their child is doing when they are online as for example, social media sites are not blocked as standard.  
  • For any EE customers, you can find out more about how you can apply those parental control settings by clicking here.


Last updated: over 3 years ago