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We are the Care Quality Commission (CQC). We make sure health and social care services in England provide people with safe, effective, compassionate and high quality care.



Who we are and what we do 


Latest news

We're proposing that when we rate a practice Inadequate overall, it will automatically be placed in special measures. This will give the GP practice access to a package of support from NHS England. If its rating has not improved within a year, we will cancel its registration.

Special measures will work alongside our existing powers. If we have serious concerns about a GP practice, we will take immediate action to make sure people get safe, high-quality and compassionate care.

We'd like your feedback on our proposals before we finalise our approach for April 2015. You can read more about our proposals here and tell us what you think of our plans by joining our public community. Closing date for comments is 5 February.


Great Ormond StreetHas your child been cared for at Great Ormond Street?

We will be carrying out an inspection of the hospital from 15 April and would like to hear about your experiences of care – good and bad. This will help inform our inspections and help us decide which areas we should focus on. (Please include the name of the ward or service if possible ie Ward 4 Maternity).

We are also holding a Listening Event at the Hospital on 25 March, where you can come along and find out more about our inspection and talk to our inspectors in confidence about any experiences you might want to share. More information here.

Click here if you want to receive an alert when we publish our inspection report for Great Ormond Street Hospital.


Tell us about your experiences of care

You're best placed to know whether you, or a loved one, is receiving compassionate, safe and high-quality care. Whether it's an observation, a positive report, or if you want to share any concerns, then let us know. Any information you share with us informs our inspections and helps us build up a picture about how a service is performing.

We use your feedback, along with details from carers, staff and commissioners, and around 160 health and social care indicators, to help us decide what, when and where to inspect. We can also use information about concerns to talk to service providers, those who commission services and council social services teams.

We have a dedicated team who deal with concerns about safeguarding issues from whistleblowers (staff working in health and adult social care) and members of the public. If you are a member of the public with a safeguarding concern you can contact us by phone on 03000 616161 and by email at enquiries@cqc.org.uk, or click here

If there are serious safeguarding issues, we can and do take immediate action. Wherever possible, we will let you know what action we will be taking. If you have a complaint about a service, you will need to complaint directly to the care provider and if it can't resolved you can refer it to the relevant ombudsman.


Choosing care: maternity services

Over 600,000 women give birth every year with over 97% in hospital, so choosing which hospital to give birth in and what sort of birth you might want is a key choice when having a baby. At the Care Quality Commission we can help you make informed choices  around your care by providing reports from our inspections that look at whether the care you receive is safe, well-led, caring, effective and responsive to people's needs.

CQCLast year, we also carried out a comprehensive maternity survey to give us a snapshot of maternity care across hospitals in England. View the A-Z list of maternity survey results by NHS trust to find out how each trust scored in the labour and birth section of the questionnaire. 


We're listening

As we inspect hospital services we ask for your comments in feedback. This in invaluable in terms of helping inform our inspections and final reports, and identifying specific issues for us to look into during an inspection.

Whether your experiences of care have been good or bad, if you've received care in the last year, we want to hear about them. You can either come along to one of our events or share your views online.

Whether you have received care yourself or have a loved one who has been cared for our Listening Events are an opportunity for you to share feedback on what sort of improvements you'd like to see, find out more about our inspections and talk to us (in confidence if you like) about your experiences of care.

As well as Great Ormond Street, next month we will be carrying out an inspection at South Tyneside NHS Foundation Trust. Details of our Listening Event on 27 April are here: http://www.cqc.org.uk/content/listening-event-south-tyneside-nhs-foundation-trust-south-shields




Last updated: over 3 years ago