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Got an idea? Barclays is Listening!

Listening. It’s one of the basic principles of communication and conversation, and yet all too often it seems like it gets forgotten. Well, at Barclays, we really are always listening to customers – what they want or need; what they don’t; what they’re passionate about; and most importantly the brilliant suggestions they have for how we can help them.

Listening weekThis year, we wanted to make sure people knew we are always open to your ideas and feedback, so we’re launching a week of questions for the nation – all centred on improving your experience of banking in the UK. People will be able to submit ideas and vote on other people’s, so even if they haven’t had a brainwave themselves, they can still make their voice heard. Then, we’ll start really looking into making those ideas a reality for our customers.

After working with Mumsnet and talking with you and getting your feedback for the last three years, we knew we would get some great ideas from Mumsnetters, so before the week kicked off, we invited a group of 20 Mumsnetters to come together to talk about the issues on the table and really dig into some of the thoughts they had.

Carrie Longton, co-founder of Mumsnet, was there on the day and explained, “I love getting Mumsnetters in a room. I love the fact that they come up with these great ideas. And I think it’s great that mums’ voices are being heard. Mumsnetters love to give opinions, it’s one of the things we’re very good at, and it’s great that Barclays are prepared to listen.”

ListeningAs Catherine McGrath, Managing Director for Transformation and Change at Barclays explains, “We’re delighted we can work with Mumsnet to start to engage with a group of mums and a dad to find out what could make their everyday banking lives far easier.”

So, what did Mumsnetters come up with? There were lots of great ideas floated on the day but we’ve picked out some of the ones that everyone really believed in.

One thing everyone agreed on was that a trip to the bank with young kids can be, how shall we put this… tricky? The solution one mum came up with: “Perhaps a concierge service or someone looking out for you to give you priority, or even a little kiddy area in branch where the children can sit and play.”

The Mumsnetters at the brainstorm also had some great suggestions about how technology can help, from an online safe where you can keep all your documents securely in one place, to a place for kids to learn about money.

Another suggestion that really got everyone talking was a website for children that helped them learn the value of saving and money management – here’s how one Mumsnetter described it, “My idea was to create a Dream site, where kids can dream about what they want and things they can save for. I think it would teach children the value of money, how to save – the importance of saving and money management.”

To see all of the fantastic ideas the Mumsnetters came up with, head to the Your Bank website, and while you’re there, make sure you get your ideas in. As Catherine told the group, “Barclays have always listened to our customers, but we’ve decided to do it in a different way… And if our customers tell us something makes a lot of sense for them, we’ll definitely look into doing it.”


Head to Barclays on Mumsnet for lots more:

  • Expert information on starting your own business
  • Family budgeting and saving tips
  • Money-saving videos and inspiring start-up videos 

Barclays Bank plc takes no responsibility for the content of third party websites or the views and recommendations expressed by named third parties in this webpage. The material on this webpage is for information only. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP. Barclays Insurance Services Company Limited is authorised and regulated by the FSA. Registered No 973765. Registered Office for both: 1 Churchill Place, London, E14 5HP. Barclays Business is a trading name of Barclays Bank PLC. Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board and is licensed and regulated by the Office of Fair Trading for the provision of credit products to consumers and related services. Further details can be found at www.lendingstandardsboard.org.uk

Last updated: over 3 years ago