A consumer advice website that has lots of tips, downloadable letters and practical advice. Join the forum to share your consumer experiences with other users, get tips and advice from other users. Ask for advice from one of our solicitors by email or by using our online video service, all for just a small fee. Email advice is open 24 hours. The video conferencing is available 8m to 9pm Monday to Friday, and 9am to 2pm on Saturdays.