The Manor Arms and The Abinger Hatch - A Family Friendly Pub Company




The Manor Arms and Abinger Hatch - two lovely independent pubs in South West London and Surrey, serving delicious food and drinks to customers of all ages- are delighted and very proud to be working with Mumsnet in their Family Friendly Programme.

As a caring, family-friendly pub company, our role is to work as closely as we can with parents, to ensure that families who spend time with us are given the warmest welcome. It is very important to us that parents and children are made to feel as comfortable and relaxed as possible, whilst receiving the very best in food, drink and service.

It is amazing how far a welcoming smile, warm hello and a helping hand can go when parents and children walk through the door of a pub or restaurant, but in our experience, parents and children are often frowned upon, or poorly catered for and very sadly, are seen as more of a hindrance than a benefit to a lot of businesses.

We pride ourselves on offering the very best of customer service to everyone who walks through our doors and we are determined to change this poor perception, particularly that of pubs and we will strive, with the help of Mumsnet, to be the best we can be to all of our customers.

We believe that our pubs are already a welcoming place for families and the facilities, menus and service we currently provide are of a higher standard than most. We have kids' menus, excellent baby-changing facilities, booster seats, fresh juices, lovely gardens, and…a glass of water for breast-feeding Mums! All our staff are trained from day one on how to look after Mums, Dads and kids and to make them feel relaxed.The Abinger Hatch

However, we don't want to be good, we want to be the BEST and there is no room for complacency in our business. We need the help and guidance from Mumsnet and YOU to achieve the very highest standard!

We are thrilled that we will be independently audited and judged by those who matter - parents and children, and that we will have the opportunity to hear and act on honest, forthright feedback that you give.

We look forward to welcoming lots of you through our doors and please don't be shy in coming forward with your suggestions and ideas on how we can be the best place possible for you and your children.

We're here to spoil you rotten!

Richard Coltart,

Manor Arms

Abinger Hatch

Last updated: about 3 years ago