2014 Innovation Award Submissions - staff innovation


"Barclays took the decision that the right to request flexible working would apply from day one of employment for all employees. In line with the change in policy and feedback from colleagues the concept of dynamic working was born. Launching in November, the twelve month Campaign aims to engage all colleagues on how they work their lives and to develop a culture that embraces working dynamically. This will mean something different for each colleague and truly embraces all generations in Barclays."



"Butlins advertised for new additions to join the Contact Centre team: the ads specifically targeted parents who were looking for a job that fitted in between the schools runs, or who were returning to work after a career break.

Butlins knew many people who have had 18 months or more out of the work environment can lack confidence to return and wanted to help them find that confidence to work again by offering a flexible role in fun surroundings, interacting with other parents both in the office and on the phone.

These roles were ideal as they asked the new team members to put themselves in the shoes of guests in the same position as them, and then help them to buy: parents with children looking for the perfect family break. So far in 2014, this campaign has recruited 35 working Mums and dads."




Here's what a passenger sent in: "There was a young girl with learning difficulties in the queue - she was fearful about going through the archway, kept screaming loudly and refused to take her backpack off. The security officer talked to the young girl, asking her about her favourite things, explaining she could put the backpack on the conveyorbelt for her and watch it carefully and finally incentivised the girl to walk through the archway by offering one of her own lanyard pins."



"The Matalan Mums Facebook page has received great feedback from our staff as the feel like they can keep up to date with the business, as and when they want to, in a relaxed and non intrusive way during their maternity leave. We launched the page based on feedback from our parents across the business and it continues to grow. This is all in addition to having a dedicated contact within HR, regular one to one meetings leading up to maternity leave and beyond, and a personalised return to work programme based on individual needs."

Metro Bank

"Customers and their needs always come first at Metro Bank, but in order to provide the best possible service for our customers, we need to have the best possible colleagues by our side. This year we have enhanced our flexible working guidelines to support all colleagues who may need or want to work in different way. The introduction of the laptop pool enables our colleagues, who may need to work flexibly from time to time in order to support their other commitments, to do so." 



talktalk"TalkTalk is working to make it easier for staff to collaborate, work from home and carry out administrative tasks quickly and easily. We held focus groups with staff to find out how they felt about systems and processes across the group. They told us procedures were cumbersome, and working from home was difficult. To remedy this, we introduced innovative products designed to make it easier for colleagues to work together, wherever they are, including The Wire, a new intranet.

The Wire is like a social media site, where colleagues can build communities to focus on projects, comment on posts and share information, ideas and documents whether they are working from home or one of TalkTalk Group's many sites across the country. Working parents at TalkTalk have already taken advantage of this capability by creating their own communities.

We also launched Workday, a cloud-based human resources solution used by Google and Facebook, which is accessible on the move and allows colleagues to carry out administrative tasts like requesting holidays or checking pay and tax records. Workday is a single port of call for people processes and it is accessible anytime, anywhere, on mobile devices as well as PCs. Employees have direct access to their details, enabling managers to make smart people-related decisions on the move.

And we rolled out Concur, an expense claim system that includes a smartphone app colleagues use to take photographs of receipts and file digital claims. The app includes Google Maps, making it easy to claim mileage and account details and VAT details are built in, so staff can hit the ground running without having to become tax experts.

As a result of these changes TalkTalk employees have cutting-edge systems allowing them to do their jobs without hindrance, quickly and remotely. To help colleagues do their jobs efficiently and ease any frustrations we have enhanced team spirit and made cross-departmental work easier for a collaborative and great work culture. Employees have more routes to open and honest communication ensuring all colleagues trust that our approach to communication is transparent."


Unilever UK & Ireland

"We work to provide a range of benefits to help with family obligations, including working in partnership with Bright Horizons:

Back Up Care is for children and adult dependents when normal care arrangements break down or when employees need temporary support if they are ill, injured or have had surgery.

Our Nursery Partnership can provide for families who are looking to source regular child care with priority places and waived registration fees.

Unilever offers leading-edge maternity and paternity support, including a tool that offers guidance and support through the different stages of becoming a parent, from planning a family to reintegrating back into work after having a child. It also provides line managers with guidance on how they can support their team members through this exciting and life-changing time. This document provides more detail and information on our family friendly policies."



Last updated: about 3 years ago