I'm so glad I found the posts about this going back to 2017!!! It has just happened to me in 2019!!! Same reasons I didn't answer a safeguard question right even though we have had the account for 20 years. So now that it is 2019 have any of you gone elsewhere and been happier?
I did. My big fear was that another bank wouldn’t want my account if HSBC were closing it. On the advice of my accountant I went to Yorkshire Bank (not an option for everyone I know) and they sorted everything out very quickly and easily. A couple of months later I actually got a call from HSBC to tell me that I was slightly over drawn as I hadn’t paid any money in for a while but there had been bank charges - the bastards hadn’t closed the account after all.