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What qualifications for 1st Line IT Service Desk?

(5 Posts)
Gingernaut Sun 21-Jul-19 17:58:30

Exactly that, really.

What qualifications would an 1st Line IT Service Desk Operator require?

I've looked, but there's a myriad of confusing sites and massive lists of application specific courses as well as CompTIA, BTEC and C&G.

What would make me most employable?

OP’s posts: |
Xyzzzzz Sun 21-Jul-19 18:01:25

If you have your ITIL qualification I guess. Depends on what the service desk require and what kind of industry it’s in.

Gingernaut Sun 21-Jul-19 18:44:55

I knew it wouldn't be easy.

I take it there's no 'all purpose' qualification, then?

I'll look up ITIL. Thanks.

OP’s posts: |
Xyzzzzz Sun 21-Jul-19 19:46:00

Most service desks follow the ITIL principles so that’s a starting point

Gingernaut Sun 21-Jul-19 20:42:58


Any recommendations for particular course provider?

There seem to be so many and offering differing types of courses. 😳

OP’s posts: |

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