GoDaddy- anyone had issues?

(6 Posts)
QueenoftheNights Tue 18-Sep-18 16:20:59

I bought a domain from them and it's a website I don't use that often (in fact I've binned it.) The renewal for the domain came through recently. I was in 2 minds whether to hold onto it or not and decided not to.

I had a terrible job with GD trying to cancel the domain and in the end paid for a year just to end my frustration.

This is what happened:
went into my account with correct p-word.
clicked on renewal and tried to 'end' the auto renewal. Got a message saying 'that service not available at present'.

Called them and they auto answer would not accept my PIN despite it being correct so put in a long queue to speak to someone.

At this point gave up, tried my PIN again, same result.

In the end I opted out of the 2-year default domain renewal and chose 12 months (partly as I'm a bit undecided whether to resurrect the site or not.)

HOWEVER, my point is- are GD making it nigh impossible to stop the auto renewal? I have had this before with other domain companies where it is incredibly complicated to stop payment.

As it happened I had to do something as the card I had used 2 years is not out of date and I was a bit worried by their email saying I'd have to pay over £60 if I missed the renewal date PLUS the cost of the domain.

Anyone had any issies like this?

OP’s posts: |
QueenoftheNights Tue 18-Sep-18 16:22:25

sorry about typos. The CC had expired and was OUT of date so I had to change payment details anyway. Or cancel.

OP’s posts: |
museumum Tue 18-Sep-18 16:22:51

no, I've always found them to answer the phone quickly and resolve any issue easily and fast. I haven't tried to leave them though.

troodiedoo Tue 18-Sep-18 16:25:50

this is the price we pay for cheap hosting etc.

had similar issues with 123 reg. my card expired which resolved the issue.

JanineCunningham Tue 06-Nov-18 18:11:48

GoDaddy is absolutely terrible to work with. I would not recommend them to anyone.

alinaro Sun 02-Dec-18 02:41:55

We had domains and hosting with godaddy a few years ago then went with TSOHost in the UK which then was also taken over by Godaddy..

After a proper research and search on trustpilot, we found speedydot and have been an outstanding service provided by those guys.

Join the discussion

To comment on this thread you need to create a Mumsnet account.

Join Mumsnet

Already have a Mumsnet account? Log in