Hi posting for a friend who is struggling to overcome certain problems in her business which is very successful but blighted by a few niggles which she really doesnt know how to overcome. Can anyone offer any advice?
Business runs from home in an annex with a small reception area and then a treatment room.
Problems:
Clients turning up 30 mins to 1 hour early - having to stop current client and attend to (make coffee etc..) OR the time inbetween clients when making ready for next one, ordering stock doing 10 mins of admin or checking appts is halted to deal with the client that's turned.
Clients booked in are asked beforehand if they are on any medication before appt made. When they turn up questions asked again and forms filled out and some then reveal yes they are so appt can not go ahead and money is then lost.
Clients changing appts last minute to the following week. Managing appts - people texting cant make it today can do next Thurs etc... Having to juggle appts around - time consuimg
Clients not coming back for free "top ups" within the advised time then coming much later and having to give almost the new treatment again which eats into time and again results in no payment
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Beauty/Anti-aging Business - need solutions, struggling to manage certain problems, times, cancellations, clients turning up early etc...any advice or solutions?
2 replies
yohoohoo · 10/05/2017 11:29
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