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What would you do? Bad Nappies hurt my daughter.

(28 Posts)
itsonlysubterfuge Fri 24-May-13 21:33:54

I tested the new Pamper's Baby Dry nappies and they cut/scratched my daughter. I complained to Pamper's and they only sent me a £6 voucher. I'm a little dissappointed. I'm not sure what I was expecting, but for the actual pain my baby went through £6? Also their letters seemed like they were just a standard layout not even personal apologies. My husband is upset, but we aren't really sure what we should do now. What would you do?

LynetteScavo Fri 24-May-13 21:46:06

I would phone them and ask why they sent me a voucher for something I obviously wouldn't be using.

Was it one rogue nappy? How long did the cuts take to heal?

TreeLuLa Fri 24-May-13 21:48:54

I wouldn't buy those nappies again.

Wheresmycaffeinedrip Fri 24-May-13 21:49:16

How did they cut your baby? If its a standard letter and voucher that's worrying as it doesn't make it look like they have taken a design flaw into account.

AmandaPayneNeedsANap Fri 24-May-13 21:50:39

Yes, call them and ask that they send you something you might use, since you won't be buying their products.

But honestly, how bad were the cuts/scratches? How many days until they were gone?

adagio Fri 24-May-13 22:08:39

Ooo I got red sore bits from Sainsbury's ones (where the tabs do up on top of the leg), I never thought of complaining hmm perhaps this could be lucrative!

FWIW I found the pampers ones much softer, but perhaps it is all relative.

LunaticFringe Fri 24-May-13 22:12:44

Message withdrawn at poster's request.

HalfBakedCleverCookie Fri 24-May-13 22:15:38

How did a nappy cut the skin, I am shocked and melting the skin that is even worse!

itsonlysubterfuge Fri 24-May-13 22:30:22

I tried to include a picture, but I couldn't download one onto my profile. I'll have to find a free site to add the picture. The cuts took about a week to fully heal and stopped there were multiple cuts.

I'm not suggesting that they send me thousands of pounds. It was more the standard letter and asking for a sample of the product back that was a little strange.

It actually hurt my baby when I was changing her nappy she started crying and I thought it was just because she doesn't like laying still and then I noticed her leg was bleeding. I'm upset at the fact that she was hurt by something I trusted, I'm not suggesting they pay me loads of money.

I will try to post a picture tomorrow.

LunaticFringe Fri 24-May-13 22:33:51

Message withdrawn at poster's request.

TiggerWearsATriteSmile Fri 24-May-13 22:40:52

What do you want to happen?
My DD couldn't wear pampers, they gave her a bad rash. I tried creams, lotions, potions and realised it was the nappy.

Kids react differently to different brands.
Use a different nappy. Change your child more often.

MooseBeTimeForSpring Fri 24-May-13 22:45:37

My son was fine in Pampers Sensitive but they only go up to 3. As soon as we put him in regular his bum got really sore. We've switched to cloth.

ouryve Fri 24-May-13 22:51:06

It was more the standard letter and asking for a sample of the product back that was a little strange.

Oooh, the used nappy in the post revenge grin

I used to plot that for anyone who crossed me, or anyone I knew, but of course I never carried it out. Body fluids in the post and all that. The fantasy was most pleasing, though. Second class, of course. Sea freight, rather than airmail for anyone overseas.

The pads that DS2 gets on the NHS irritate his thighs. I wonder if I could get a voucher out of them hmm

MegBusset Fri 24-May-13 22:54:07

Pampers left poor DS2's bottom with oozing sores after only an hour or so (took a week to heal properly). Gawd knows what chemicals they put in them. I just took them back to the shop for a refund, and didn't buy them again, not sure what else you expect really?

LunaticFringe Fri 24-May-13 23:44:10

Message withdrawn at poster's request.

TiggerWearsATriteSmile Sat 25-May-13 00:32:45

Ok lunatic, I've had reactions to lotions, potions, powders, shampoos etc. I have sensitive skin.
I don't automatically blame a brand and expect compensation.

I don't use pampers or johnsons baby products. I think they are mass produced, well marketed awful shit.
Move on.

itsonlysubterfuge Sat 25-May-13 09:10:02

This is the picture hopefully.

treaclesoda Sat 25-May-13 09:14:58

Pampers did terrible things to my DDs skin. So I didn't buy them.

Millions of people use them and are happy with them, the fact that they don't suit your baby doesn't mean that Pampers are selling a dangerous product.

Mamafratelli Sat 25-May-13 09:15:43

Ouch poor dd, I hate pampers they gave my dd horrendous nappy rash it took me weeks to work out what it was.

FamiliesShareGerms Sat 25-May-13 09:22:07

The elastic around the legs of Pampers gave DD a rash, the fastenings on .Sainsburys gave DS a rash. I think it is just one of those things - horrible for the little ones involved, but not necessarily something that the manufacturers can be liable for unless they have marketed them as hypoallergenic, or designed for sensitive skin, or if they have this reaction on all children ie not properly tested.

Disclaimer - the melting incident above seems slightly different to rash causing

What do you think you should get OP? Why isn't a standard letter and an offer to test the product for faults enough?

ChunkyPickle Sat 25-May-13 09:24:22

I'm not saying that you're mistaken, but could you be?

DS sometimes gives himself horrible scratches when he starts worrying at his nappy - and once my (always short) nails caught his eyebrow just as I ruffled his hair and sliced it a bit (there's still a scar!)

I don't think they're even made of paper so I can't imagine how something sharp like a splinter would get into a nappy, and the side tabs don't seem stiff enough to me to manage a paper cut.

I say this because I've had things that I've blamed for issues, only to discover that it was some other thing I've doing and I've felt quite bad about it.

Tee2072 Sat 25-May-13 09:25:16

My son, who has very sensitive skin, had no problem with Pampers.

Also, based on that picture, it's looks like you've put it on a bit tight.

What would you like from Pampers, if not financial compensation?

FamiliesShareGerms Sat 25-May-13 09:27:31

OP - I've just looked at the pictures. It looks to me as if the edges of the sides of the nappy were sharp and as she wriggled they caught her. So the manufacturer will need to check if there was a fault in that batch which caused the sharp edge, or if there is a design flaw.

How is DD now?

LunaticFringe Sat 25-May-13 12:11:07

Message withdrawn at poster's request.

HotCrossPun Sat 25-May-13 12:22:17

Could she have scratched herself maybe?

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