Background: We bought a sofa in 2008 with warranty from home serve. New dog has chewed a scatter cushion which forms the back foe the sofa. Informed them, and they sent someone out to have a look, advised it would be replaced.
Had a phone call today from them advising unable to get a replacement, but they will give me up to £75 to find a replacement.
Tbh the last thing I want to do is trail around shops trying t find an exact match in colour and size, chewed cusion is exact shade of of a, of which I have two, so really need an exact match.
I asked what would happen if. Did not want this/ couldn't fin one andvthey said it would be referred back to their solution team....