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Citizens Advice

(7 Posts)
BuildYourOwnSnowman Tue 10-Jun-14 20:38:42

Does anyone here volunteer for CAB as an assessor or similar?

How do you find it? What do you think the key skills are?


PingPongBat Sun 15-Jun-14 15:14:48

I used to be a volunteer, now paid staff.

Amongst other things you need to be able to:
- listen
- communicate clearly
- be non judgmental
- be patient
-identify what the most appropriate advice is
- be empathetic
- work in a team.

BuildYourOwnSnowman Mon 16-Jun-14 21:09:39


Thanks for the reply.

I suppose my worry is that I am not a people person - socially awkward! I am fine in a business context and dealing with clients but I suppose I worry that with citizens advice it needs a bit more 'touchy feely'

PingPongBat Wed 18-Jun-14 17:49:28

I don't think it's 'touchy feely' - but you need to be able to empathise with clients and show understanding. We have had volunteers who were incredibly business like, and the clients found them too 'hard', so they felt they weren't being treated sympathetically. At the other end of the scale, if you are too 'soft' then this might affect how you present clients with the options available to them. At our bureau there are office volunteer roles too - things like advertising, social policy, general administration. Why not try it anyway, and if you don't get on with it, you've not lost anything smile

BuildYourOwnSnowman Wed 18-Jun-14 21:19:33

Thank you!

groupiedoo Thu 26-Jun-14 13:06:45

I'm just currently coming to the end of my training with CAB, I can't recommend it highly enough, I wish I'd done it years ago, you can train at your own pace and shadow experienced advisers so you can see how it's done, it's not really touchy feely and you're giving advice not counselling, and all the information you need is at hand on advisernet or from the specialist advisers in the bureau

BuildYourOwnSnowman Thu 26-Jun-14 13:35:30

Oh that sounds good. I will definitely look into it then.
Thank you

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