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Can anyone answer a Pokemon Go question about user names / logins please.

(3 Posts)
SandunesAndRainclouds Sun 23-Oct-16 21:41:50

DD started an account on my iphone in July. She got to level 15 or so and when it updated the account seemed to have vanished. She couldn't remember if she'd started a trainer account or gmail but no recovery attempts were successful so we abandoned it and started again.

Last week I was playing and it logged out for another update. I was sure of the 2nd username / password and didn't think much of it. When I tried to log back in, it kept saying username / password incorrect and locked out. I did a username recovery and weirdly it has taken me back to the 1st account.

I've tried several attempts at recovery. It recognised the username of the second account and lets me update password, but time and again it locks me out as username / password incorrect.

We've got the 1st account but DD really wants the 2nd one back as she was at a higher level, had much better Pokemon including 4 evolved Evees and another 5 in waiting.

Any ideas on how to possibly delete the 1st account entirely and recover the 2nd?

ForgotStuff Sat 05-Nov-16 12:11:01

Are both accounts on one device?

IhatchedaSnorlax Sat 05-Nov-16 13:07:42

Sorry, no idea, but bumping for you. Very annoying for your DD.

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