Can anyone give me advice please? I stayed at a hotel Saturday & my partner & I had told the hotel twice in advance we were coming with a 3 month old baby & on the 2nd night I'd be on my own with her. It was definitely in the notes on our booking as I saw it. Anyway, when we arrived with pram, Moses basket & a suitcase each we were given a room on the 2nd floor only to find there was no lift & the only access was 2 flights of stairs. It was a nightmare! It was very late, so first thing in the morning I asked to move to the ground floor, they said no. i ended up checking out a day early as I felt trapped, I really needed the pram to help me get my baby & her bags out. Do hotels have a duty of care for this kind of thing? Is it a health & safety issue? Is it acceptable to have expected me to carry my baby up & down 2 flights of stairs with luggage? I'm speaking to the manager tomorrow to ask for a refund, but I'll get nervous & wont know what to say, so just looking for advice on why it wasn't appropriate to give us that room. Help!
Please or to access all these features
Please
or
to access all these features
Welcome to our UK travel forum where you can get advice on everything from holidays to exotic destinations, to tips on London travel.
UK travel
Please create an account
To comment on this thread you need to create a Mumsnet account.