Has anybody else had trouble dealing with Microscooter.org.uk, www.microscooter.org.uk/ ?
We purchased a micro scooter from them, www.Microscooter.org.uk , that clearly has a saftey issue with it, the handlebar does not fix securely onto the scooter platform, and when being used the front wheel can move at right angles to the steering. This company, www.Microscooter.org.uk has advoided any attempts to resolve this issue for us. Their final words were - "we dont deal with warranties, we arent prepared to pick the scooter up, if you purchased something from asda, would you expect asda to pick what you have bought up and return it to you, you have to return it to the shop."
Maybe i wouldn't expect Asda to pick it up, but i would make sure i didn't purchase anything else from them again. I'm also very tempted to report them, www.Microscooter.org.uk to trading standards, because of the potential saftey issue, and the fact that my 'sales contract is with them, www.microscooter.org.uk , and noone else. Would i go to the farmer that sold my apple to Asda if i had a problem with the apple!
Can anybody suggest how to get this problem resolved, so my daughter can use the scooter safely. It was suggested to try and wrap tape around the bottom of the handlebar and try to tighten the grip, but it just doesn't sound very safe.
And if you are thinking about buying a scooter from [http://www.Microscooter.org.uk]] , DON'T because the aftercare/customer service support is terrible.
Could anybody recommend a better shop to buy a scooter from, one where customer service is seen as a key to ensure repeat sales?
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HELP - Trouble with Microscooter purchased from Microscooter.org.uk [angry]
16 replies
DataAndy · 14/10/2009 16:46
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