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Anyone having problems with Zooplus deliveries

(15 Posts)
Stokey Tue 02-Jun-20 15:54:26

I ordered on Friday and received an email on Saturday saying it had been dispatched but it wasn't showing up on Yodel. Today it is showing but says no estimated delivery date. Anyone else having delays? I did a Waitrosepet order a few weeks ago also using Yodel and had similar problems, it took 2 weeks and a lot of chasing which is why I changed to Zooplus.

OP’s posts: |
Toilenstripes Tue 02-Jun-20 16:06:07

Yes, I received a delay notification email. Basically they will email me again when my order is on the way. Due to high volume of online sales.

homemadecommunistrussia Tue 02-Jun-20 16:07:44

Mine was fine, just took a few days longer than usual.

SnowBrussels Tue 02-Jun-20 16:27:30

Same here, running about 4 days later than their estimated delivery date.

Vinorosso74 Tue 02-Jun-20 17:01:13

I put an order in yesterday but didn't see anything about delayed delivery. I did put the order in with plenty time before food runs out. I choose DPD for the delivery option as I don't trust Yodel!

LaughingDonkey Tue 02-Jun-20 17:17:01

The same as Vinorosso74 - chose DPD and it arrived 2 days after dispatch confirmation email. I think Yodel is cheaper hence more orders and delays.

Stokey Tue 02-Jun-20 18:29:54

Oh good tip for next time Vinorusso, I missed the option where you could choose.

OP’s posts: |
Allergictoironing Tue 02-Jun-20 19:04:10

DPD is a free option if you spend over £45, Yodel is free for spends over £35. Bearing in mind the cost of my overlord's dry food alone, I can easily spend that in one order especially if I get wet at the same time. But I do have the room to store it thankfully!

Vinorosso74 Tue 02-Jun-20 19:36:12

I spoke too soon! Just had an email saying it might be delayed....

FlyingFlamingo Wed 03-Jun-20 19:52:37

Not from Zooplus but Yodel left our local depot (about 10 miles away) with a parcel on Saturday morning. It arrived on Monday evening! It’s not a Zooplus problem, it’s a Yodel one! I always choose DPD from Zooplus as this was not my first Yodel related issue. DPD are much more reliable.

MimsyBorogroves Wed 03-Jun-20 19:54:13

Yup. Just had to emergency buy a bag of dog food from Pets at home as my order hasn't arrived.

Plump82 Fri 05-Jun-20 17:39:46

I made an order on the 31st. Got an email saying it would be delayed but arrived yesterday morning so not delayed at all really.

It was with Yodel but we never have any issues with them.

Allergictoironing Fri 05-Jun-20 18:04:42

Yodel and My Herpes Hermes service is very dependent on the individual delivery driver, much more so than companies like DPD and TNT, as the drivers are all self-employed rather than employees. I'm lucky, the same woman does both usually for me & she's great smile

Vinorosso74 Fri 05-Jun-20 21:01:29

My order arrived today. It was later on Monday when I placed it so not bad time scales.

Stokey Sun 07-Jun-20 12:13:20

Forgot to update, it turned up by Wednesday so pretty good in the end, although had to get an emergency Whiskers selection from the co-op to tide us over, which the kittens were delighted by.

OP’s posts: |

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