I've been having problems with my cats spraying...and have seen them being threatened in the garden by other local cats. In the night, the girl cat was screeching from upstairs and I was wondering what the hell was going on. I got up...then the the catflap clatter. shut.All the food had been eaten and my two were both upstairs petrified I thought the whole point of these microchipped catflap a is they keep out intruders... Any suggestions?
our microchip catflap doesn't flip back properly if it's windy, and doesn't lock. So the flipping stray still gets in sometimes and eats our food. However, 9 times out of 10 he's not getting in I suppose...
If it's a Sureflap and the intruder cat is doing what Viva describes - hooking the flap toward it with a claw - then Sureflap will do a free retrofit of the Sureflap to make that impossible - but it means to have to take it out of the wall and send it away for the adaptations, I think.
There's a BBC programme on cats (can't remember name) which shows an intruder getting in with the technique.
Apparently it's a sign of feline intelligence, which essentially means our boy will never work it out .
We had a stray force his way in by batting the flap with his paw until it bounced upwards, then hooking his paw quickly underneath and sneaking in. I don't think there is such a thing as a cat-proof cat flap.
Yes, House, contact them directly. They don't really like admitting that their flap - which for us is utterly marvellous, can't praise it highly enough - has a flaw for a very small percentage of cats, so it's not exactly publicised. But they do have great customer service (they've also popped up here on Litter tray threads before, so hello Sureflap if you're being nosy around).
There's a MNer who had the retrofit done a few monoths ago and it solved the problem perfectly - she also posted pics of what the Sureflap looked like afterwards. They sort of attach a hood to the mechanism which means it can't be hooked forwards any more.
"It means I can never catch them for vets trips! They know as soon as they come in that the cat flap is locked one way. Turn straight round, hook it up and scarper. Don't come back for days!" That does sound trying, I'm truly grateful we have a cat who is not blessed in the brain department.
I rang sure flap who said my catflap was out of warranty but that they would send me the new dualscan flap as they were sorry I was having such trouble! How's that for customer service? Beyond impressed!
Thanks again to those who offered advice...hoping this will be the end to the spraying issues. (Crosses fingers tightly!)
That's good news. It's useful to know that a company cares about a user's experience with their product - gives you more confidence when buying what is, after all, a not inexpensive piece of kit.
I don't know when the new device will be arriving but if it's not until - say - Monday (being the weekend and all) might it be a good idea to block off the current flap for a couple of nights and let your two out manually for the duration? (I'm just thinking about removing your house from Mean Tom's 'Roaming Route' - they often develop fairly fixed points which they visit on a daily basis.) I don't know what your door is like though - a piece of plywood would be an easy temporary attachment if it was wooden but it might not be.
I have a cat coming through a microchip sureflap catflap. Sureflap said that they cant prevent all cats getting in, thats not reallt spelt out in their advertising or their website, just in tiny letter if you really search. They wanted me to buy the dual scan at a reduced price. After much debate the finally sent me the dual scan and the cat next door still gets in by using the same method. The dual scan does not prevent other cats getting in. If anyone has any solutions as this cat is all over our house if we dont block off the cat flap. My cat is an anxious cat so living under the bed in fear. Need help